Medical Information Specialist I (Mandarin and English Bilingual)

ThermoFisher Scientific; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading life sciences company is seeking a Medical Information Specialist in Singapore. You'll provide crucial medical and technical information to clients in the APAC region, ensuring accurate responses to inquiries about pharmaceutical products. Proficiency in Mandarin and English is essential for this role, which involves managing adverse event reports and delivering exceptional customer support. Join us in making impactful contributions to healthcare.

Qualifications

• Proficient in Mandarin and English for medical inquiries.
• Experience providing medical and technical information.
• Strong analytical skills to interpret inquiries.

Responsibilities

• Provide medical information to healthcare providers and patients.
• Manage adverse event reports and document details.
• Respond to inquiries about dosage and side effects.

Skills

Mandarin proficiency

English proficiency

Attention to detail

Clinical knowledge

Job description

Overview

At Thermo Fisher Scientific team, you’ll discover impactful work, innovative thinking and a culture dedicated to working the right way, for the right reasons - with the customer always top of mind. The work we do matters, like helping customers find cures for cancer, protecting the environment, making sure our food is safe and delivering COVID-19 solutions. As the world leader in serving science, with the largest investment in R&D in the industry, our colleagues are empowered to realize their full potential as part of a fast-growing, global organization that values passion and unique contributions. Our commitment to our colleagues across the globe is to provide the resources and opportunities they need to make a difference in our world while building a fulfilling career with us.

Location/Division Specific Information

Our Medical Communications team works to improve patient health by supplying high-quality medical information services on behalf of our customers to patients, healthcare providers and stakeholders. We manage medical information inquiries, document adverse events and product complaints, support product launches and help customers set up successful medical communications operations in a complex, global environment.

Office Location: 1 Capricorn Building, 1 Science Park Road, Singapore Science Park 2, #03-01/9 | Singapore 117528

Work Shift Schedule: Regular Morning Shift (8:00AM to 5:00PM / 9:00AM to 6:00PM)

Discover Impactful Work:

As a Medical Information Specialist, you will have two primary responsibilities. First, you will provide medical and technical information to healthcare providers and patients on our client’s products, supporting customers in China and other APAC markets where Mandarin and English proficiency is required. This includes responding to inquiries on dosage, formulation, contraindications, and potential side effects. Second, you will manage adverse event reports by gathering details such as the patient’s profile, symptoms, and timing of drug administration or consumption, and forwarding the information to the case processing team.

A day in the Life:

• Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on call support.
• Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
• Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
• Maintains detailed knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements.
• Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, researches medical literature and drafts responses for such inquiries.

Keys to Success: