Media Measurement & Client Services Manager

NielsenIQ; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A global market research firm is looking for a Manager/Senior Manager in Client Service in Singapore. This role involves managing relationships with clients, ensuring high client satisfaction, and leading a team to deliver quality service. The ideal candidate has at least 4 years in market research and 2 years in management, along with strong analytical and interpersonal skills. The position offers a flexible working environment and other benefits.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee‑Assistance Program (EAP)

Qualifications

• Minimum 4 years of experience in market research, preferably media research.
• Minimum 2 years in a managerial role.
• Strong influencing and persuading skills.

Responsibilities

• Manage relationships with Singapore-based clients and ensure satisfaction.
• Train and coach team members on analytical skills.
• Ensure adherence to client interaction processes.

Skills

Client satisfaction management

Team & stakeholder management

Communication skills

People management skills

Analytical skills

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Job description

A global market research firm is looking for a Manager/Senior Manager in Client Service in Singapore. This role involves managing relationships with clients, ensuring high client satisfaction, and leading a team to deliver quality service. The ideal candidate has at least 4 years in market research and 2 years in management, along with strong analytical and interpersonal skills. The position offers a flexible working environment and other benefits.