Mechanical Engineer (scientific / analyzer instrument)

TALENT TRADER GROUP PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking a service-oriented individual to manage customer relationships and provide technical support for scientific equipment. Responsibilities include installation, calibration, and training, requiring at least a diploma in relevant engineering fields and ideally 1-2 years of experience in similar roles. Strong problem-solving skills and a proactive attitude are essential.

Qualifications

• Minimum Diploma in Mechanical/Electronics/Electrical/Chemical Engineering or equivalent qualification.
• Preferably 1-2 years of hands-on experience in servicing scientific or analytical instrumentation.
• Strong customer service orientation with a proactive and positive attitude.

Responsibilities

• Build and maintain strong, long-term relationships with customers.
• Perform installation, commissioning, calibration, and troubleshooting of scientific equipment.
• Conduct hands-on training sessions for end-users and distributors.

Skills

Customer service orientation

Problem-solving skills

Time management

Education

Diploma in Mechanical/Electronics/Electrical/Chemical Engineering

Job description

Job Responsibilities:

1. Customer Service & Relationship Management

• Build and maintain strong, long-term relationships with customers by providing responsive, reliable, and high-quality service support.
• Act as the primary point of contact for service-related inquiries, ensuring customer satisfaction and prompt issue resolution.

2. Field Service & Technical Support

• Perform installation, commissioning, calibration, preventive maintenance, troubleshooting, and repair of scientific and analytical equipment—including Spectroscopy, Particle Size Analyzers, ICP systems, and XRF instruments—at customer sites.
• Address technical concerns directly with end-users, ensuring minimal equipment downtime and optimal system performance.

3. Training & Knowledge Transfer

• Conduct hands-on training sessions for end-users and distributors, ensuring proper equipment operation, maintenance, and safety compliance.

4. Sales & Business Support

• Collaborate closely with the internal sales team and regional technical support teams to understand customer requirements and align service delivery.
• Identify and report potential opportunities for preventive maintenance contracts during site visits.
• Prepare and issue quotations for service jobs and spare parts based on customer inquiries.

Job requirements:

• Minimum Diploma in (Mechanical/Electronics/Electrical/Chemical Engineering) or equivalent qualification.
• Preferably 1–2 years of hands-on experience in servicing scientific or analytical instrumentation.
• Strong customer service orientation with a proactive and positive attitude.
• Capable of working independently with good planning, time management, and problem-solving skills.
• Self-driven, responsible, and adaptable to new challenges.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [e-mail]

EA License No: 13C6305

Reg. No.: R24120636 (NG KHO YIN)

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