Marketing & Sales Executive

ZAIRYO PTE. LTD.; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A dynamic e-commerce company in Singapore is seeking a skilled marketing and customer service professional to create engaging content for social media and manage customer inquiries. The ideal candidate will have 3-5 years of experience in customer service or e-commerce, along with proficiency in design tools such as Canva and Adobe. This role offers a flexible working arrangement with 4 days in the office and 1 day working from home.

Benefits

Flexible working arrangement (4 days in office, 1 day WFH)

Qualifications

• 3-5 years experience in Customer service, FMCG, or e-commerce.
• Experience managing e-commerce platforms and handling customer inquiries.
• Strong organizational skills and creativity are essential.

Responsibilities

• Create marketing materials for various platforms.
• Be the main point of contact for customer inquiries.
• Manage e-commerce platforms and resolve customer issues quickly.
• Coordinate closely with operations and sales teams.

Skills

Strong written and verbal communication skills

Proficient in Canva and/or Adobe design tools

Customer-centric attitude

Ability to juggle multiple priorities

Tools

Canva

Adobe Illustrator

Adobe Photoshop

Shopify

Shopee

Fairprice

Redmart

Job description

Marketing & Design

• Create marketing materials for social media posts, reels and stories, EDM visuals, website banners, POS materials, etc
• Design clean, effective marketing assets using Canva / Adobe Illustrator / Photoshop
• Ensure visuals and communications align with brand guidelines
• Work closely with sales and marketing teams to align promotions with customer communication
• Assist with content updates on e-commerce platforms where required
• Ensure promotions, prices, and campaign details are accurately communicated to customers E-commerce & Content Support
• Manage ecommerce platforms (shopify, shopee, fairprice and redmart)
• Manage chat, orders, inventory and listing

Customer Experience & Service

• Be the main point of contact for customer enquiries via calls, email, WhatsApp, socialmedia, and e-commerce platforms.
• Handle order issues such as delivery changes, missing items, refunds, and complaintsprofessionally
• Assist delivery drivers in contacting customers via WhatsApp/ Mainline when they areuncontactable at the delivery location
• Coordinate closely with operations, warehouse, and sales teams to resolve issuesquickly (eg. complaints/ recovery/ missing order)
• Maintain records of customer interactions and recurring issues (eg. refunds/ missingitems)

Who We’re Looking For

• Strong written and verbal communication skills
• Proficient in Canva and/or Adobe design tools
• 3-5 years experience in Customer service, FMCG, or e-commerce
• Someone who is comfortable in an SME environment and enjoys being hands-on
• Creative, organised, and customer-centric
• Able to juggle multiple priorities without losing attention to detail
• Flexible working arrangement (4 days in office, 1 day work-from-home (WFH) arrangement)