Marketing Administrator (Maritime Industry) #JTL

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A recruitment agency in Singapore is seeking an individual to manage customer service related to maritime logistics. The candidate will handle inquiries, update schedules, and communicate pricing changes. A Diploma or Degree in Maritime studies or Logistics is required, along with ideally one year of relevant experience. Interested candidates are encouraged to apply via email.

Qualifications

• Minimum Diploma or Degree in Maritime studies or Logistics or Marine Technology.
• Preferably with 1 year of relevant experiences.

Responsibilities

• Acts as a filter for SEA Team on tariff queries.
• Updates Weekly Sailing Schedule for Singapore Customers.
• Handles inquiries related to quotations and shipment schedules.
• Sends out Notice Announcements regarding Surcharges Implementation.
• Follows up on feedback and tabulates into Excel.
• Notifies customers of rates changes and updates relevant teams.

Skills

Maritime knowledge

Logistics management

Customer service

Education

Diploma or Degree in Maritime studies or Logistics or Marine Technology

Job description

Overview

• Acts as a filter for SEA Team on Tariff’s queries / SEA Agents enquires which are related to benchmark / Customers’ Rates

• Update Weekly Sailing Schedule for Singapore Customers.

• Handles/manages Singapore customers.

• Able to handle enquiries related to quotations, shipment schedules, etc

• To send out all Notice Announcements relating but not limited to Surcharges Implementation to SEA Team’s POLs & Customers.

• Follow-up & collate feedbacks and tabulate into excel.

• Informs SEA POLs/Non-Tender Customers whenever there is sudden Rates Reduction/Rates Restoration needed & to update Tariff Team for rates expiry according to sectorial lanes.

• Sends out Monthly Benchmark to SEA POLs once Marketing PICs have updated the Grids.

• Sends out Monthly Rates Grid to our team’s Global (Non-Tender) Accounts once the Grids are updated.

• Updates & inform all EASIA/SASIA POLs on Weekly Service Utilization.

• Prepare and update Competitor Analysis; &

• Complete any tasks requested by the Head of Department.

• Identify demand of assigned customers and address the needs with our network of services;

• Troubleshooting of any issues/disputes/claims raised by assigned customers and resolve them timely and cordially;

• Handle and set optimum regional pricing policies for assigned regions, in collaboration with trade departments;

• Understand business seasonality and dynamics of the assigned regions;

• Handle and set marketing objectives for assigned agents;

Requirements

• Minimum Diploma or Degree in Maritime studies or Logistics or Marine Technology
• Preferably with 1 year of relevant experiences

Interested candidates please send in your resume to:

Topaz Liang Huimin (CEI No. R1104500), email to: [e-mail]

EA License No: 99C4599