Market Specialist, Global Response Operations, Cambodia

FACEBOOK SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading tech company in Singapore is seeking a Market Specialist to support crisis response and user community issues in the Cambodian market. The ideal candidate will have a Bachelor's degree, business proficiency in Khmer, and strong analytical skills. This full-time role involves enforcing content policies, collaborating with cross-functional teams, and addressing operational issues impacting the community.

Qualifications

• Experience communicating with stakeholders from the Cambodian market.
• Demonstrated communication and team collaboration experience.
• Proven experience of finding solutions to complex issues.

Responsibilities

• Enforce content during a crisis response for the Cambodian Market.
• Support new policy and product initiatives in Cambodian Market.
• Investigate reported issues on Meta products including abusive content.

Skills

Business proficiency in Khmer

Strategic thinking

Analytical skills

Problem-solving skills

Education

Bachelor's degree or equivalent

Job description

The Global Response Operations organization within Global Operations responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what we could be doing to best benefit our community. By understanding and consistently managing incidents and real-time crises to resolution, the organization drives continuous improvement with our partners across Meta.

As the operational arm of Meta’s work in Integrity, the Specialized Enforcement Operations (SEO) team is committed to tackling high-priority, complex, or regulatory enforcement challenges that necessitate specialized operational support, including local knowledge, policy comprehension, and market and language insights, beyond what our standard systems or scaled solutions can provide.

The Market Specialist will work with stakeholders in Operations, Policy, Legal, Process and Product teams to review and enforce on content reported for potential abuse, resolve user account issues, improve the overall support experience for Cambodia and Asia Pacific Region, as well as solve enforcement issues across a wide range of Meta markets. The Market Specialist will be part of a data-focused analysis environment that works to protect our communities by enforcing on and will also help scale our operations by optimizing and automating processes, solving impact-focused problems and, most importantly, helping to prevent them.

This position is full time.

Responsibilities

• Work as part of the SEO Asia Pacific team, enforcing content during a crisis response within the Asia Pacific region while specifically representing the Cambodian Market
• Work as part of an On-call Operational structure to enforce on critical content, within SEO Regions with a higher focus on Cambodia
• Draw upon linguistic and expertise in Cambodian market, to identify crucial risk signals and gain valuable content insights that can help address complex operational and risk-related issues
• Use a combination of market knowledge and operational expertise to support new policy and product initiatives/launches in Cambodian Market and the broader Asia Pacific Region
• Contribute to the development of scalable operational solutions aimed at improving user community support within the Cambodian market, while working collaboratively with other regions
• Investigate and address issues reported on Meta products including account support requests and reports of abusive content such as graphic media, offensive language, and other objectionable materials
• Support enforcement efforts on agnostic content that originates from multiple sources globally, where language expertise is not required
• Support enforcement efforts addressing advertiser friction and integrity risks to our users, local and regional advertising businesses
• Assess top-line operational metrics and partner with internal cross-functional teams to improve our processes and tools
• Liaise closely with our Meta vendor teams to ensure all operational metrics meet and exceed targets
• Collaborate with regional cross-functional teams, such as policy and legal, to support key integrity initiatives in the market and/or the broader region
• Build subject matter expertise in a key area of integrity concern or theme, and support this by developing strategies and outlining and implementing comprehensive enforcement solutions
• This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and writings, offensive or derogatory language, and other potential objectionable material, such a child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing

Minimum Qualifications

• Bachelor's degree or equivalent
• Business proficiency in Khmer is needed, as this role will involve working on issues in the local language as well as dealing with external clients in the Cambodian market
• Experience communicating with a variety of audiences and stakeholders from Cambodian market
• Demonstrated strategic thinking with analytical and problem-solving skills
• Demonstrated communication and team collaboration experience
• Proven experience of finding solutions to complex issues, embracing ambiguity and driving impact
• Keen interest in supporting the Facebook and Instagram community

Preferred Qualifications

• Business proficiency in Thai is preferred, as this role will also work on issues in the Thai language as well as dealing with external clients in the Thai market
• 1+ years of professional experience within an operations environment or related field

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.