Market Responsibility Specialist, YouTube Trust and Safety (Multiple Languages)

Google; Singapore; On-site; SGD 75,000 - 95,000; Full time

Job summary

A leading tech company in Singapore is seeking a Market Responsibility Specialist for YouTube's Trust and Safety team. The role involves monitoring abuse trends, preparing for sensitive escalations, and working with cross-functional teams. Candidates should have a Bachelor's degree, fluency in multiple languages, and significant experience in Trust and Safety or data analytics. This fast-paced position emphasizes problem-solving and attention to detail, contributing significantly to YouTube's safety and policy enforcement efforts.

Qualifications

• Minimum 7 years of experience in Trust and Safety, data analytics, or related fields.
• Ability to communicate in multiple languages to support client relationships.

Responsibilities

• Monitor trends and highlight risks to the YouTube ecosystem.
• Prepare for events and support sensitive escalations.
• Triage threats and prepare risk assessments.
• Drive the launch of product features.

Skills

Fluent in English

Fluent in Mandarin

Fluent in Cantonese

Fluent in Hokkien

Problem-solving skills

Attention to detail

Organizational skills

People management skills

Project management skills

Education

Bachelor's degree or equivalent

Tools

SQL

Spreadsheet software

Job description

Market Responsibility Specialist, YouTube Trust and Safety (Multiple Languages)

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in Trust and Safety, data analytics, policy, regulations, cybersecurity, escalations, or related fields.
• Ability to communicate in English, Mandarin, Cantonese and Hokkien fluently to support client relationship management in this region.

Preferred qualifications

• Experience with SQL and spreadsheet software.
• Knowledge of current and emerging policy trends relating to online content platforms and digital media.
• Ability to build effective relationships with cross-functional partners across geographies.
• Ability to operate proactively in a fast-paced environment and executing cross-functional projects.
• Excellent problem-solving skills, with the ability to use data to drive strategy and business action, and exercise good judgment in a rapidly changing environment.
• Excellent attention to detail, organizational, people management, and project management skills.

About the job

Fast-paced, dynamic, and proactive, YouTube’s Trust and Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust and Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun and we do it all together.

Responsibilities

• Monitor intel sources, work with cross-functional teams, and leverage deep native market expertise to identify key abuse trends in APAC markets (Taiwan, Hong Kong and others), monitor emerging sensitive events, and highlight risks to the YouTube ecosystem and Trust and Safety.
• Prepare for upcoming events in the region and support sensitive escalations. Support identification and vetting of external intel partners.
• Triage threats, prepare risk assessments, and action plans based on market knowledge, including regional events and escalations, and act as the main point of contact.
• Drive the launch of news related product features across APAC markets.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.