Marine Technical Support [Troubleshooting & Maintenance | Attractive salary package | Relevant [...]

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Field Service Engineer responsible for commissioning, troubleshooting, and repair of marine generators. Ideal candidates will have a degree in Electrical or Mechanical Engineering and at least 5 years of relevant experience, with a willingness to travel across Asia Pacific. This role includes providing after-sales support, generating service reports, and maintaining customer relationships.

Benefits

13th month salary

SGD 250 transport allowance

Qualifications

• At least 5 years of relevant experience required.
• Candidates must be willing to travel in the Asia Pacific and Southeast Asia.
• Prior experience with control systems is advantageous.

Responsibilities

• Provide standby support and emergency call for customer support.
• Deliver after-sales technical support and maintenance.
• Generate systematic service reports for customers.
• Investigate and resolve customer complaints related to product failures.
• Review warranty claims and recommend solutions.
• Maintain relationships with key customers until issues are resolved.
• Develop and update service training materials.
• Train distributors and dealers in service and troubleshooting.

Skills

Hands-on experience with assembly and repair of Marine Generator

Familiarity with marine electronics and automation systems

Electrical and control experience

Education

Diploma/degree in Electrical/Mechanical Engineering

Job description

Field Service Engineer

• Working Location: 609935 (Jurong East)
• Working Days: Monday - Friday
• Working Hours: 8:30am - 5:15pm
• Salary range (Junior) : SGD 3,500 to SGD 5,000 monthly, 13th month, SGD 250 transport allowance
• Salary range (Senior) : SGD 4,500 to SGD 6,000 monthly, 13th month, SGD 250 transport allowance

Basic Functions
We are looking for Marine Field Service Engineers for commissioning, troubleshooting and repair of marine Generator. Qualified candidates should have hands-on experience with assembly and repair of Marine Generator, and/or familiar with marine electronics and automation systems.

Specific Responsibilities

• Standby support and emergency call for customer support.
• Providing after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
• Generate a service report to customer in a systematic manner.
• Investigate and handle all customers’ complaints related to product failures.
• Investigates root causes of failures and recommend solutions.
• Review and assist in determining the extend of damage and repairs of warranty claims from distributors.
• Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved.
• Develop service training material, ensures all technical and training documents are up-to-date and organized.
• Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.

Qualifications / Requirements

• Diploma/degree in Electrical/Mechanical Engineering with at least 5 years of relevant experience
• This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region
• Candidates with equivalent professional background will be considered
• Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279