Marine Insurance Claims Executive

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore seeks a claims handling professional to manage customer inquiries and documentation. The ideal candidate should possess a Diploma or Degree in Insurance or related fields and relevant qualifications like ACII/AAII. Strong interpersonal and communication skills are essential. The position requires diligence, customer focus, and the ability to manage multiple tasks. Interested applicants are encouraged to apply online or send their resumes. Shortlisted candidates will be notified.

Qualifications

• Relevant experience in claims handling will be an advantage.

Responsibilities

• Handle telephone enquiries and walk-in customers, liaise with clients and intermediaries.
• Manage correspondence and attend client meetings when required.
• Gather customer information and arrange surveys upon receiving claims notifications.
• Create claim files and checklists, verify policy details before confirming underwriting acceptance.
• Send acknowledgment letters and request necessary claims documentation.
• Prepare and issue PLA/Cash-Call advice and follow up with reinsurers on payments.
• Draft LLA/MLR for approval, ensuring reserves are updated.
• Monitor diary dates for active files, ensuring proper follow-ups.
• Verify premium payments prior to processing claims and coordinate with Finance.
• Refer claims with recovery potential and follow up on recovery progress.
• Maintain records of exceptional claims and related recoveries.
• Review claims that exceed authority limits for approval.
• Conduct periodic file reviews and prepare stats as required.
• Participate in UAT for the Marine Claims module.
• Perform other duties assigned by management.

Skills

Interpersonal skills

Communication skills

Microsoft Office proficiency

Ability to manage multiple tasks

Team collaboration

Diligence

Customer focus

Willingness to learn new skills

Education

Diploma or Degree in Insurance, Maritime Studies, or a related discipline

ACII/AAII, CGI or other relevant insurance qualifications

Job description

A recruitment agency in Singapore seeks a claims handling professional to manage customer inquiries and documentation. The ideal candidate should possess a Diploma or Degree in Insurance or related fields and relevant qualifications like ACII/AAII. Strong interpersonal and communication skills are essential. The position requires diligence, customer focus, and the ability to manage multiple tasks. Interested applicants are encouraged to apply online or send their resumes. Shortlisted candidates will be notified.