Manufacturing Service Coordinator - Customer & Tech Ops

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

TRUST RECRUIT PTE. LTD. is seeking a detail-oriented Service Coordinator to manage calls and emails, log requests, and coordinate with service technicians. You will maintain customer records, monitor installations, and handle contract administration.

The role requires strong communication, multitasking, and Excel skills (VLOOKUP, Pivot Tables). Experience with SAP is a plus, and you will interact with customers, technicians and internal teams daily.

Qualifications

• GCE 'O' Level or above.
• Experience in Service Coordination, Customer Service or Sales Administration is preferred.
• SAP experience is advantageous.
• Proficient in Excel with VLOOKUP, Pivot Tables and advanced formulas.
• Good organisational and multitasking skills.
• Strong communication and interpersonal skills.
• Able to coordinate between customers, technicians and internal stakeholders.
• Detail-oriented with accurate service and admin records.

Responsibilities

• Handle daily calls and emails from customers, contractors and internal stakeholders.
• Log service requests and assign cases to service technicians via the CRM.
• Coordinate and monitor technicians' service activities and customer requests.
• Follow up on escalated service cases and ensure timely resolution.
• Provide timely updates to customers and stakeholders on service requests.
• Maintain and update customer, contract and service information in the system.
• Update meter readings and service records; process and close completed service jobs.
• Coordinate and schedule new machine installations with customers and internal teams.
• Support administration of service contracts, including expiry notifications.
• Prepare various service and operational reports for Management.

Skills

Customer service

Multitasking

Communication

Interpersonal skills

Education

GCE 'O' Level or above

Tools

SAP

Microsoft Excel

Job description

TRUST RECRUIT PTE. LTD. is seeking a detail-oriented Service Coordinator to manage calls and emails, log requests, and coordinate with service technicians. You will maintain customer records, monitor installations, and handle contract administration.

The role requires strong communication, multitasking, and Excel skills (VLOOKUP, Pivot Tables). Experience with SAP is a plus, and you will interact with customers, technicians and internal teams daily.