Mandarin-Speaking Strategic Customer Success Leader (SaaS)

IDeaS; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology firm in Singapore seeks a Customer Success Manager to drive client retention and satisfaction. This role involves managing client relationships post-sale and providing proactive support. Ideal candidates will have at least 5 years of experience in Client Success and be Native Mandarin speakers. The successful candidate will demonstrate strong analytical skills and technical knowledge in revenue management solutions.

Benefits

Professional development opportunities

Inclusive work environment

Qualifications

• Must be a Native Mandarin Speaker.
• Minimum of 5 years of business experience in Client Success.
• Strong data and analytical skills.

Responsibilities

• Manage the client relationship post-sale, ensuring satisfaction.
• Proactively address support challenges for clients.
• Guide clients through change management processes.

Skills

Client Relationship Management

Problem-Solving

Data Analysis

Technical Knowledge

Communication Skills

Education

Bachelor's degree or equivalent experience

Job description

A leading technology firm in Singapore seeks a Customer Success Manager to drive client retention and satisfaction. This role involves managing client relationships post-sale and providing proactive support. Ideal candidates will have at least 5 years of experience in Client Success and be Native Mandarin speakers. The successful candidate will demonstrate strong analytical skills and technical knowledge in revenue management solutions.