Manager, Transport Coordinator (Schools)

Private Advertiser; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading transport company in Singapore seeks a candidate to administrate transport operations, focusing on customer service and route planning. Responsibilities include managing onboarding procedures for passengers, coordinating with drivers and stakeholders, and ensuring service quality. Ideal candidates should have strong communication skills and attention to safety procedures.

Qualifications

• Ability to independently manage transport operations.
• Strong communication skills for managing bus crew.
• Attention to safety procedures.

Responsibilities

• Receive route orders and plan on-boarding procedures for passengers.
• Co-ordinate with customers and stakeholders on queries.
• Plan and co-ordinate with drivers on their routes.
• Assist in training to uphold service quality.
• Handle feedback, queries, and complaints positively.

Job description

Overview

We are looking for a candidate to independently administrate the transport operation of our company's various projects.

The role is multi faceted, and has deep involvement in customer service, transport co-ordination, planning and deployment of routes. Having an eye for safety procedures and being careful and meticulous is an important attribute of this position. The ability to communicate and manage bus crew is critical for the success in this role.

Responsibilities

• Receive route orders and plan on-boarding procedures for passengers;
• Co-ordinate with customers and other stakeholders on their queries and process of onboarding;
• Plan, route and co-ordinate with suitable drivers on their routes;
• Assist in training and ensuring that service quality is upheld;
• Deal with feedback, queries and complaints positively;
• Other duties as required to fullfil the requirement of the position.