Manager, Transport Coordinator (Schools)

TONG TAR TRANSPORT SERVICE PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A transport service company in Singapore is seeking a candidate to oversee transport operations across various projects. The role includes coordinating routes, managing bus crews, and ensuring customer satisfaction. Strong communication skills and meticulous attention to detail are essential. Ideal for a flexible individual ready to work under pressure and adept with technology. Training opportunities available.

Qualifications

• Patient and comfortable communicating with diverse individuals.
• Adept at using technology to facilitate workflow.
• Able to adapt and work under pressure.

Responsibilities

• Receive route orders and plan onboarding procedures for passengers.
• Coordinate with customers and stakeholders on queries.
• Plan and coordinate with drivers on their routes.
• Assist in training to uphold service quality.
• Handle feedback and complaints positively.

Skills

Strong spoken and written communication skills

Strong team player

Good sense of road direction

Meticulous

Ability to adopt IT processes

Job description

We are looking for a candidate to independently administrate the transport operation of our company's various projects.

The role is multi faceted, and has deep involvement in customer service, transport co-ordination, planning and deployment of routes. Having an eye for safety procedures and being careful and meticulous is an important attribute of this position. The ability to communicate and manage bus crew is critical for the success in this role.

Responsibilities

1. Receive route orders and plan on-boarding procedures for passengers;
2. Co-ordinate with customers and other stakeholders on their queries and process of onboarding;
3. Plan, route and co-ordinate with suitable drivers on their routes;
4. Assist in training and ensuring that service quality is upheld;
5. Deal with feedback, queries and complaints positively;
6. Other duties as required to fullfil the requirement of the position.

Qualifications

1. Strong spoken and written communication skills, patient and is able and comfortable in communicating with people from all walks of life;
2. Meticulous, able to multi-task and is focused in cordinating the tasks on hand to ensure deliverables are met to customers' satisfaction;
3. Strong team player;
4. Able to adopt IT processes, is adept in the use of technology and can train drivers in the use of technology to facilitate the workflow;
5. Good sense of road direction;
6. Able to adapt and work comfortably under pressure;
7. A willing and cheerful learner and worker.