Manager, Strategic Partnerships

Zuellig Pharma Holdings Pte. Limited; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A global healthcare service provider in Singapore is seeking a professional to manage key client relationships and lead contract renewals. The role focuses on developing strategic account plans and enhancing client satisfaction through effective engagement. Responsibilities include coordinating with various internal teams and ensuring client needs are met while driving sustained growth. This position is essential for fostering long-term partnerships and realizing business potential in the healthcare sector.

Responsibilities

• Manage and enhance relationships with strategic key clients for profitable renewals.
• Lead RFPs for contract renewals and new business opportunities.
• Develop and maintain a strategic key account plan for each client.
• Drive collaborations with clients for satisfaction and loyalty.
• Lead client engagements to address challenges and pursue opportunities.
• Coordinate with functions to provide standardized responses.
• Organize regular QBRs and executive connections.
• Set high standards of care to improve client satisfaction.

Job description

Purpose of the Role

This position will play a critical role in driving Zuellig Pharma’s capabilities & services among top Pharma/Medical Device/Healthcare organizations globally. You’ll play a key role in building relationships with corporate clients and identifying opportunities that support sustainable, long-term growth. In this role, you’ll work closely with various internal teams from sales, marketing, supply chain, patientcare, clinical reach to create solutions that make a real impact.

What You’ll Do

• Manage and enhance relationships with strategic key clients to ensure profitable contract renewals and extended partnerships across geographies and solutions.
• Lead RFPs for contract renewals and new business opportunities throughout the region. Understand and manage key clients' financials, specifically ZP profitability and NWC positions.
• Develop and maintain a strategic key account plan for each key client, setting growth opportunities and targets while defining a clear path to success.
• Drive win-win collaborations and engagements with key clients across markets. Ensure completeness and accuracy of CRM at both regional and market levels.
• Strategically drive client satisfaction and increased loyalty/stickiness.
• Directly lead client engagements at the regional level, providing clarity amidst internal complexity and coordinating/enabling across markets to pursue key opportunities and address challenges.
• Coordinate with different functions (quality, operations, finance, etc.) to provide standardized responses to client requests.
• Organize QBRs and executive connections regularly, maintaining frequent touch points with clients to gather feedback and address their business needs.
• Set high standards of care to keep clients engaged and satisfied, contributing to the improvement of client survey results and net promoter score.