Manager, Strategic Partnerships

ZUELLIG PHARMA HOLDINGS PTE. LIMITED; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A global healthcare solutions provider in Singapore seeks a professional to enhance client relationships and lead contract renewals within the Pharma and Healthcare sectors. This role involves developing strategic plans for key accounts, driving client satisfaction, and coordinating across multiple functions to address client needs effectively. Ideal candidates will showcase strong relationship-building skills and strategic planning capabilities. This position offers an opportunity to make a substantial impact in the healthcare landscape.

Responsibilities

• Enhance relationships with strategic clients for profitable renewals.
• Lead contract renewals and new business opportunities.
• Develop strategic plans for key clients with growth targets.
• Drive client satisfaction and loyalty across markets.
• Coordinate engagements with various functions for client requests.

Job description

Purpose of the Role

This position will play a critical role in driving Zuellig Pharma’s capabilities & services among top Pharma/Medical Device/Healthcare organizations globally. You’ll play a key role in building relationships with corporate clients and identifying opportunities that support sustainable, long-term growth. In this role, you’ll work closely with various internal teams from sales, marketing, supply chain, patientcare, clinical reach to create solutions that make a real impact.

What You’ll Do

• Manage and enhance relationships with strategic key clients to ensure profitable contract renewals and extended partnerships across geographies and solutions.
• Lead RFPs for contract renewals and new business opportunities throughout the region. Understand and manage key clients' financials, specifically ZP profitability and NWC positions.
• Develop and maintain a strategic key account plan for each key client, setting growth opportunities and targets while defining a clear path to success.
• Drive win-win collaborations and engagements with key clients across markets. Ensure completeness and accuracy of CRM at both regional and market levels.
• Strategically drive client satisfaction and increased loyalty/stickiness.
• Directly lead client engagements at the regional level, providing clarity amidst internal complexity and coordinating/enabling across markets to pursue key opportunities and address challenges.
• Coordinate with different functions (quality, operations, finance, etc.) to provide standardized responses to client requests.
• Organize QBRs and executive connections regularly, maintaining frequent touch points with clients to gather feedback and address their business needs.
• Set high standards of care to keep clients engaged and satisfied, contributing to the improvement of client survey results and net promoter score.