Manager / Senior Manager, Strategic Partnerships

Singapore General Hospital; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading healthcare organization in Singapore seeks a Manager/Senior Manager to lead strategic transformation projects within patient liaison services. The successful candidate will manage process improvements, enhance care access, and collaborate with local and international stakeholders. This role requires extensive project management experience and strong analytical skills, making it a pivotal position to advance healthcare services.

Qualifications

• 6-8 years of experience in managing partnerships or commercial projects, preferably in oncology.
• Experience in end-to-end project management and improvement initiatives.
• Outstanding written and verbal communication skills with cultural sensitivity.

Responsibilities

• Manage and implement strategic projects to enhance care access.
• Build relationships with key stakeholders.
• Collaborate with legal and compliance teams.
• Negotiate and manage Service Level Agreements (SLAs) and MOUs.

Skills

Project management

Analytical skills

Financial modelling

Interpersonal communication

Problem-solving

Education

Bachelor's degree in Business Administration or Healthcare Administration

Master's degree

Tools

Microsoft Office Suite

PowerPoint for Business Presentations

Job description

About the Role

We are seeking an experienced Manager/Senior Manager to lead strategic transformation projects within the strategic partnerships and patient liaison services unit. This critical role will focus on identifying operational gaps in accessing care at the center, and develop the systems, initiatives and processes that address these gaps. The role requires the candidate to have a sharp understanding of the patient treatment journey at an outpatient center, and the analytical capabilities to be able to identify and manage process improvement initiatives that strengthen daily departmental workflows, to augment the patient access experience for the Centers’ internal and external stakeholders (i.e. patients, physicians, Payers etc.) The successful candidate will be required to work closely with a multidisciplinary team, including physicians, nursing, care coordinator etc. in developing and executing these initiatives.

The candidate will also facilitate regional and international healthcare collaborations that further NCCS’ mission and lead commercial initiatives that enhance our center's market position.

The role offers candidates an excellent opportunity to contribute to advancing NCCS’ mission and learn about patient access and care at an outpatient cancer center.

Main Responsibilities

• Manage and implement strategic projects and process improvements to enhance care access and service delivery within the strategic partnerships and Patient Liaison Services team.
• Assist Director in due diligence and market research for strategic projects

• Identify collaboration opportunities with local and international partners that enable transfer of technology and knowledge to augment NCCS’ mission and objectives in service delivery

• Build and maintain relationships with key external stakeholders and represent NCCS at local and regional outreach events
• Collaborate with legal and compliance teams to ensure policies and procedures are aligned with SingHealth / NCCS public healthcare operating principles

• Coordinate and facilitate visits from overseas healthcare institutions and develop comprehensive visit itineraries for centre visits
• Structure, negotiate, execute and manage Service Level Agreements (SLAs) and MOUs with local and international partners

Requirements

• Bachelor's degree in Business Administration, Healthcare Administration, or related field; Master's degree preferred
• Minimum 6-8 years of experience in managing partnerships, or commercial projects. Experience in oncology or specialty healthcare settings strongly preferred
• Experience in end-to-end project management and improvement initiatives Experience with MOU development and management in healthcare settings.
• Strong analytical and financial modelling capabilities with excellent proficiency in Microsoft Office Suite. Proficiency in PowerPoint for Business Presentations is a must.
• Outstanding written and verbal communication skills with cultural sensitivity for international stakeholders
• Self-driven, achievement-oriented with strong problem-solving and strategic thinking abilities