Manager/Senior Manager, Operations Management (SSMD)

SkillsFuture; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A government agency in Singapore is seeking a Senior Manager to oversee Business Process Outsourcing initiatives, manage stakeholder relationships, and drive innovation. The ideal candidate will have at least 6 years of experience, strong project management skills, and proficiency in MS Office. This role offers a 2-year contract with the possibility of extension.

Qualifications

• At least 6 years of relevant experience for Senior Manager role, or 3 to 5 years for Manager role.
• Experience in planning and executing large-scale transitions.
• Proficient in MS Excel.

Responsibilities

• Plan and implement BPO initiatives.
• Manage change requests and drive innovation.
• Monitor performance metrics and prepare financial reports.

Skills

Project management

Stakeholder engagement

Analytical skills

Negotiation

Financial acumen

Tools

MS Office

Project management tools

Job description

What the role is:

As a Senior Manager in the Shared Services Management Division, you will plan and implement strategic Business Process Outsourcing (BPO) initiatives and collaborate with internal stakeholders and service partners to enhance shared services delivery. This role involves facilitating BPO operations, managing change requests, and driving innovation in outsourced processes. You will also play a crucial part in the planning and execution of transition from the current to new service partners.

What you will be working on:

The Senior Manager for the SSMD Division will play a pivotal role in facilitating business process outsourcing (BPO) arrangements, managing change and projects, driving innovation and process improvement, and overseeing performance monitoring, budgeting, and payments. This role is crucial in aligning the division's operations with organizational goals and ensuring the seamless transition and management of outsourced services.

Key Responsibilities & Competencies

BPO Facilitation and Stakeholder Management

• Develop a strong understanding of the business needs of account-managed divisions to facilitate the desired outsourcing arrangement.
• Facilitate discussions and negotiations for new outsourcing processes to address pain points and improve efficiencies.
• Competency: Stakeholder Engagement and Negotiation

Change and Project Management

• Evaluate potential for outsourcing new business processes and review existing outsourced work, including management of change requests for scope of service, pricing, and volume.
• Develop and execute comprehensive transition plans from current to new vendor, ensuring minimal disruption to operations.
• Apply project management methodologies to oversee concurrent initiatives.
• Competency: Project Management and Change Management

Innovation and Process Improvement

• Facilitate discussions and evaluation of innovation proposals to enhance performance of outsourced work.
• Support process streamlining initiatives.
• Monitor and track potential savings from implemented innovations.
• Competency: Innovation and Process Optimization

Performance Monitoring, Budgeting and Payment

• Monitor and prepare dashboards/reports of performance metrics.
• Ensure alignment with contractual requirements and maintain service partner capacity at optimal levels.
• Perform budget projections and financial transactions for payment of service fees.
• Competency: Financial Acumen and Performance Monitoring

What we are looking for:

• Possess the required competencies to execute the job duties proficiently, at least 6 years of relevant working experience (Senior Manager), at least 3 to 5 years of relevant experience (Manager).
• Strong project management skills with experience in managing complex, multi-stakeholder projects.
• Experience in planning and executing large-scale transitions between service providers and knowledge of government procurement processes is advantageous.
• Confidence to engage internal and external stakeholders at different levels independently.
• Proficiency in MS Office, especially Excel, and project management tools.
• Analytical and meticulous, particularly when working with complex documents and specifications.

Successful candidates will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP.

About SkillsFuture Singapore

SkillsFuture Singapore (SSG) is a statutory board under the Ministry of Education (MOE). It will drive and coordinate the implementation of the national SkillsFuture movement, promote a culture and holistic system of lifelong learning through the pursuit of skills mastery, and strengthen the ecosystem of quality education and training in Singapore. SSG will strengthen the adult training infrastructure by taking on all existing functions of the Committee for Private Education (CPE) and guide the Institute for Adult Learning (IAL) to enhance the capabilities and professionalism of adult educators. SSG will play a key role in the quality assurance for private education institutions and adult training centres. Together with educational institutions and training partners, SSG will ensure that students and working adults have access to high quality, industry‑relevant training throughout life. SSG will also bring together synergies in continuing education and training (CET) and pre‑employment training (PET), so skills requirements will continue to meet the demands of different sectors of the economy.