Manager / Senior Manager (Finance Systems Policy - NPHC Policy Development)

Ministry of Health; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Ministry of Health in Singapore seeks a policy-to-system specialist to translate policy intent into system behaviour and operational outcomes. You will manage policy topics from development through implementation, ensuring claims are processed correctly in production.

The role requires analytical thinking, strong communication, and collaboration across MOH divisions, insurers, and system partners. Prior healthcare financing familiarity is a plus.

Qualifications

• 3–5 years of working experience in policy, operations, technology, analytics or a related field.
• Ability to develop clear positions from incomplete information and test against evidence.
• Experience working across multiple policy and system stakeholders.

Responsibilities

• Translate policy requirements into system design with vendors and technical teams.
• Test business rules against real claims and billing practices.
• Monitor deployed changes and analyse claims data to validate outcomes.
• Lead consultations with public and private institutions, insurers and system partners.

Skills

Policy analysis

Data analytics

Stakeholder management

Problem solving

Tools

Healthcare financing systems

Policy-to-system translation

Job description

What the role is:

The Division:Singapore keeps healthcare affordable through government subsidies and the 3Ms: MediShield Life, MediSave and MediFund. For these schemes to work, every part of the supporting systems must function accurately and reliably.The Finance Systems Policy (FSP) division at MOH owns the systems that make this possible. These include the National Platform for Healthcare Claims (NPHC), means-testing systems administering healthcare subsidies such as the Community Health Assist Scheme (CHAS), and the accreditation framework that governs which institutions and practitioners may participate in financing schemes. Together, these systems process tens of thousands of healthcare finance transactions daily and form the operational backbone of Singapore's healthcare financing architecture.The Role:You will begin in NPHC, where MediSave and MediShield Life policies are translated into system rules and operational outcomes. The platform processes over 10 million claims annually from public and private hospitals, clinics and other institutions, and interfaces with the Central Provident Fund Board (CPFB), the National Billing System (NBS) used by the public healthcare clusters, Integrated Shield Plan (IP) insurers, and other MOH systems. Every MediSave deduction and MediShield Life payout and financing computation depends on the system applying the right rules to the right patient at the right time. A rule implemented wrongly means a patient pays the wrong amount and creates downstream reconciliation work for institutions and insurers. Getting the rule right, on the date MOH has committed to publicly, is what this role exists to do.Over time, as you develop your understanding of FSP's portfolio, there are opportunities to take on other healthcare financing systems. While each system is different, the core responsibilities remain the same: translating policy intent into system behaviour and operational outcomes and ensuring that implementation delivers the intended outcomes for patients, payers and providers.You will be working in a fast-paced and dynamic environment that would require the ability to manage multiple priorities and stakeholders at the same time

What you will be working on:

Policy Topic OwnershipYou will manage a portfolio of healthcare financing policy topics from early policy development through implementation and post-deployment validation. The work starts while the policy is still being formed, not after it is decided. You will work alongside MOH's Healthcare Finance policy divisions to shape policy proposals that can be implemented effectively, then carry the topic through implementation to the point where claims are processed correctly in production. This includes translating policy requirements into system design with vendors and technical teams, refining user stories, testing end-to-end, and confirming the change works before it reaches patients. You will be expected to work independently, surface implementation and operational risks early, and remain accountable for driving each topic through to resolution.Policy-to-System TranslationHealthcare financing schemes evolve continuously. Claim limits change. New drugs and services become claimable. Deductible, co-insurance and pro-ration parameters are revised. Each change requires someone who understands both the policy intent and constraints and the system behaviour well enough to ensure nothing is lost in translation, and to identify early where a policy cannot be implemented as drafted. A significant part of the role is identifying downstream implementation risks before policy commitments are made. You will be expected to challenge assumptions, surface operational implications, and explain clearly where policy intent and system reality diverge.You will test business rules against real claims and billing practices, prepare implementation notes that tell institutions, insurers and system partners what is changing and when, and hold that position through consultation. This work is a core responsibility of the role, not a subset of project delivery.Cross-Party SolutioningHealthcare financing operates across multiple parties with competing objectives. Policy owners may prioritise policy outcomes. Institutions weigh operational workload and cashflow implications. Insurers focus on claims accuracy and recovery. Technical teams must ensure solutions can be implemented appropriately and sustainably. You will run these consultations directly across public and private institutions, the IP insurers, NBS and its vendors, and CPFB. Your role is not to satisfy every stakeholder. Your role is to structure competing considerations, lead discussions towards workable solutions, and recommend a clear implementation position that balances policy intent, operational feasibility and system integrity, including when that position is not the option stakeholders initially preferred.Operational Continuity and AnalyticsImplementation does not end at deployment. You will monitor deployed changes after production rollout, investigate production issues, and analyse claims and system data yourself to validate implementation outcomes: how utilisation changed, whether payouts moved as expected, and whether unintended consequences emerged. You will be expected to trace issues to their root causes, validate outcomes using evidence, and use data to inform future policy and system decisions.This is not a project coordination role. Success is measured by the quality of your judgment, the soundness of your recommendations, and whether the implemented system behaviour reflects the intended policy outcome. The role requires genuine ownership of both the policy intent behind a change and the system logic that carries it out.The Team:You will report to an Assistant Director within FSP and work alongside a division of about 14 officers. You are expected to work across NPHC workstreams covering policy development and implementation, as well as the introduction of new system features and capabilities.FSP runs a structured capability development programme for its officers, built around four areas: product thinking, policy domain knowledge, communications, and technical skills. In practical terms, within 9 months, you should be able to: read a policy proposal and identify implementation risks before development begins, hold your own in a technical design review with vendors and system teams, lead discussions across policy teams, institutions and insurers, analyse claims outcomes and explain what happened, why it happened and whether the result is consistent with policy intent, and produce recommendations that help Senior Management make sound decisions.

What we are looking for:

We are looking for someone with 3 to 5 years of working experience in policy, operations, technology, analytics or a field that requires structured problem solving across multiple domains. Beyond that, what matters is how you think. You should be able to develop a clear position from incomplete information, test it against evidence, and communicate it clearly, and adjust it when new facts emerge.

Key competencies required:

• Thinking Clearly and Making Sound Judgements. In FSP, this means tracing financing outcomes from policy intent through business rules, system logic and claims behaviour, and determining whether the outcomes are correct. You will be expected to develop evidence-based recommendations and advise Senior Management and stakeholders on policy implementation options and trade-offs. You should be comfortable with numbers, as much of the role involves validating the results of financing computations using real operational data.
• Learning and Putting Skills into Action. Healthcare financing is a domain you build over time. What matters is your willingness to understand it rigorously and to apply what you learn and continue building expertise in an environment where the impact on patients and healthcare providers is real.
• Improving and Innovating. FSP's systems serve a policy landscape that changes continuously. You should be able to identify where a process or system has not kept pace and propose practical improvements while managing implementation risks.
• Working Effectively with Stakeholders. NPHC operates across MOH, CPFB, the public healthcare clusters, private medical institutions, insurers and system partners. You should be able to work across these stakeholders to achieve clear, workable and sustainable outcomes.
• Communicating Clearly: You should have strong written and verbal communication skills, with the ability to explain complex policy and system issues and recommendations clearly.

Your background is less important than how you approach problems.

That said, the following thinking patterns tend to predict success in this role:

• You enjoy working across policy development, operations and technical implementation.
• You are curious about how large systems work and naturally want to understand why something happened rather than accepting that it happened.
• You are comfortable working through ambiguity and incomplete information.
• You prefer owning a problem end-to-end rather than handing it off once a recommendation is made.
• You build your views from evidence rather than consensus.
• You see stakeholder complexity as a problem to be structured and solved.

Prior experience in healthcare, the public sector, or a regulated industry is useful but not required. Familiarity with Singapore's healthcare financing schemes (MediSave, MediShield Life, CHAS) is a genuine advantage.

What we can offer you

This role provides exposure to policy development, large-scale system implementation, data-driven decision making and stakeholder engagement within a single posting. You will work with policy divisions, healthcare institutions, insurers and technology vendors while developing the ability to operate across policy, operations and technology domains.

As part of the shortlisting process for this role, candidates may be required to complete a medical declaration and/or undergo further assessment.

About Ministry of Health

The Ministry of Health’s (MOH) vision is to champion a healthy nation with our people – to live well, live long and with peace of mind. As an open country constantly exposed to an interconnected world, Singapore faces complex issues in public healthcare. MOH constantly grapples with new challenges brought on by an increasingly globalised world, a rapidly ageing population and rising expectations. MOH’s responses to these challenges include preventing and managing the outbreak of diseases such as SARS and Influenza A (H1N1), designing a healthcare system that delivers care in an integrated and effective manner, growing the capacity and capabilities within the sector, and managing healthcare inflation. As an MOH officer, you will be involved in formulating and implementing policies that guide Singapore’s healthcare ecosystem. You will work alongside a team with varied skills and backgrounds, but with the common goals of (i) promoting good health and reducing illnesses; (ii) ensuring that Singaporeans have access to good and affordable healthcare; and (iii) pursuing medical excellence. Your work will have far-reaching impact on the health and lives of Singaporeans.