Manager/Senior Manager, Community Engagement

REACH COMMUNITY SERVICES LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A community-focused charity in Singapore seeks a Manager/Senior Manager, Community Engagement to lead its strategic direction in community engagement and public relations. This role encompasses managing fundraising, donor relations, and volunteer management while enhancing the charity's visibility and stakeholder relationships. Ideal candidates will have a degree in a relevant field and 5–7 years of related experience, coupled with strong communication and leadership skills. This position offers a dynamic environment for passionate leaders.

Qualifications

• Minimum 5–7 years of relevant experience in community engagement, fundraising, PR/comm, event planning, and volunteer management.
• Strong leadership, interpersonal, and stakeholder management skills.
• Excellent written and verbal communication abilities.
• Adaptable, resourceful, and mission-driven.

Responsibilities

• Lead the strategic and operational aspects of community engagement, public relations, fundraising, and donor management.
• Build and nurture relationships with stakeholders and optimize CRM for outreach.
• Oversee marketing and manage media relations to elevate brand visibility.
• Plan and execute community outreach programs and donor appreciation events.
• Supervise volunteer engagement strategies and promote teamwork.

Skills

Leadership

Public Relations

Stakeholder Management

Fundraising

Event Planning

Communication

Education

Degree in Marketing, Mass Communications, Public Relations, or related field

Tools

CRM systems

Social Media Platforms

Job description

The Manager / Senior Manager, Community Engagement leads the strategic and operational aspects of community engagement, public relations, fundraising, donor stewardship, volunteer management, and event planning. This role plays a key part in elevating the charity’s visibility, strengthening stakeholder relationships, and driving resources to advance its mission.

JOIN US if you are a passionate, service-oriented leader dedicated to upholding the values of our profession and organization.

Key Responsibilities:

🤝Community Engagement & Donor Relations

• Build and nurture relationships with donors, partners, foundations and family offices.
• Develop strategies to grow our donor base and enhance retention.
• Manage donor accounts and ensure thoughtful stewardship.
• Optimize CRM systems for targeted outreach and data‑driven insights.

💰Fundraising & Resource Mobilization

• Lead fundraising campaigns across digital, direct mail, grants, and sponsorships.
• Organize impactful fundraising events aligned with our mission.
• Prepare annual fundraising plans and performance reports.
• Cultivate partnerships to boost visibility and community support.

📣PR & Communications

• Oversee marketing and communications across all platforms.
• Manage media relations and public messaging to elevate our brand.
• Ensure consistent and compelling messaging for all stakeholders.
• Coordinate internal communications to keep staff informed and engaged.

🎉Event Planning & Stakeholder Engagement

• Plan and execute donor appreciation events and community outreach programs and activities.
• Collaborate across teams to deliver seamless and strategic events.
• Gather feedback and measure event success to inform future initiatives.

🙌Volunteer Management

• Supervise the team in developing sustainable volunteer engagement strategies.
• Strengthen relationships with new and existing volunteers.
• Integrate volunteer and donor systems for better coordination.
• Oversee centralized databases for recognition and engagement.

👥Team Leadership & Collaboration

• Mentor and support team members to foster a high‑performance culture.
• Set clear goals, conduct reviews, and encourage professional growth.
• Promote collaboration across fundraising, engagement, and volunteer functions.

Requirements

• Degree in Marketing, Mass Communications, Public Relations, or related field.
• Minimum 5–7 years of relevant experience in community engagement, fundraising, PR/comm, event planning, and volunteer management.
• Strong leadership, interpersonal, and stakeholder management skills.
• Excellent written and verbal communication abilities.
• Proficient in digital tools such as CRM systems and social media platforms.
• Adaptable, resourceful, and mission‑driven.