Manager/Senior Assistant Manager, Operations, RHSO

National University Polyclinics; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A healthcare organization in Singapore is seeking a community operations leader to enhance resident care through effective planning and project management. The ideal candidate holds a bachelor's degree, has 7+ years of experience, and excels in collaboration and strategic thinking. Strong skills in Microsoft Office are required. This role focuses on leading community initiatives and improving service delivery.

Qualifications

• At least 7 years of working experience, preferably in healthcare.
• Able to think critically and strategically.
• Strong planning and organizational skills.

Responsibilities

• Lead community operations to support healthy lifestyles.
• Support operations planning with data analysis.
• Drive continuous improvement for care and experience.

Skills

Critical thinking

Project management

Collaboration

Analytical abilities

Communication skills

Education

Bachelor degree in any discipline

Tools

Microsoft Office (Excel, Word, PowerPoint)

Job description

Job Responsibilities

• Lead in regional community operations to support the residents in leading a healthy lifestyle including the following community operations:
  • Transition care programme
  • Community Health Posts
• Support in operations planning in the following assigned areas:
  • Data analysis and monitor workload
  • Manpower planning and management
  • Collaborate and engage community partners to co-ordinate community operations
• Drive continuous improvement to enhance care and residents experience including:
  • Pilot new programmes and processes
  • Evaluate the use of technology to ease workflow improvement
  • Evaluate success of pilot programs for future action
  • Manageservice related feedbackand ensure residents' concerns are addressed
  • Evaluate feedback and identify potential service gaps for improvements
• Lead in regional community operations team in assigned areas:
  • Ensure department is appropriately resources to carry out its mission - people, funding, skill & technology
  • Develop team members to enhance their skills & harness their potential
  • Integrate team with the other RHSO departments and divisions
• Any other duties

Job Requirements

• Bachelor degree in any discipline, with at least 7 years of working experience, preferably in healthcare
• Able to think critically and strategically, with strong conceptual and analytical abilities
• Strong planning, project management and organisational skills
• Able to work well with others, to foster buy-in and collaboration
• Good verbal and written communication skills.
• Microsoft office. (Excel, Word, PowerPoint)
• Experience in strategic planning and/ or programme development would be advantageous