Manager, Product & Client Services – Silver Life Segment

Maybank; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Maybank seeks a seasoned professional to support the Head of Product & Client Services in developing Silver Life banking products and services. You will execute day-to-day product development, campaign delivery, sales enablement and performance tracking to grow AUM, revenue and product penetration.

The role requires 5–7 years in banking and 3–5 years in wealth management, with strong product management experience and stakeholder coordination.

Qualifications

• Degree holder with relevant banking background.
• 5–7 years in banking; 3–5 years in wealth management/affluent segment.
• Experience in product management, development or campaign execution.
• Strong attention to detail and stakeholder coordination.

Responsibilities

• Support design and delivery of Silver Life banking products and services.
• Conduct market research and competitive analysis for opportunities.
• Execute go-to-market plans, campaigns and product introductions.
• Drive initiatives to enhance client journey and customer experience.
• Review feedback and metrics to identify improvements.
• Develop service standards and best practices for client satisfaction.
• Collaborate with internal and external stakeholders for launches.
• Partner with sales to support product positioning and client engagement.
• Prepare business cases, presentations, and performance reports.

Skills

Analytical

Interpersonal

Persuasive

Banking experience

Wealth management experience

Product management

Education

Degree holder

Job description

Job Description

Support the Head, Product & Client Services in developing, delivering and maintaining the banking products and service solutions for the Silver Life segment. The Manager executes the day-to-day product development, campaign delivery, sales enablement and performance tracking that help grow segment AUM, revenue and product penetration.

Job Description

Support the Head, Product & Client Services in developing, delivering and maintaining the banking products and service solutions for the Silver Life segment. The Manager executes the day-to-day product development, campaign delivery, sales enablement and performance tracking that help grow segment AUM, revenue and product penetration.

Job Responsibilities

• Support the design and delivery of Silver Life banking products and services
• Conduct market research and competitor analysis to identify new opportunities and trends.
• Execute go-to-market plans, campaigns and product-introduction initiatives
• Drive initiatives to enhance client journey and overall customer experience.
• Review client feedback, service metrics, and market insights to identify improvement opportunities.
• Develop and implement service standards and best practices to improve client satisfaction.
• Collaborate with internal and external stakeholders to ensure successful product launches and ongoing service delivery.
• Partner with sales and distribution teams to support product positioning and client engagement activities.
• Prepare business cases, presentations, and performance reports for management review.

Job Skills

• Analytical
• Interpersonal
• Persuasive

Job Requirements

• Degree holder with at least 5-7 years’ experience in Banking
• 3-5 years in Wealth Management / affluent (Mass / Mass Affluent) segment
• Product management, product development or campaign execution experience preferred
• Execution excellence with strong attention to detail
• Good understanding of the wealth lifecycle, retirement and income products
• Strong coordination and stakeholder management
• Analytical, data-driven mindset
• Client-centric problem solving

Only shortlisted candidate will be notified.