Manager, Policy Servicing - HSBC Life

HSBC; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading global bank in Singapore is seeking a qualified Manager for Policy Servicing. The role involves processing policies, maintaining procedures, and assisting clients with inquiries. Ideal candidates will have strong attention to detail, excellent organizational skills, and prior experience in insurance or customer service. This position offers opportunities for growth within a diverse and dynamic environment.

Qualifications

• Previous experience in insurance operations or administrative roles is preferred.
• Strong attention to detail and accuracy in data processing.
• Excellent organizational and time-management skills.

Responsibilities

• Process new policies and ensure compliance with regulations.
• Prepare and maintain departments Standard Operating Procedures.
• Assist customers with inquiries related to policies.

Skills

Attention to detail

Organizational skills

Communication skills

Customer service experience

Education

High school diploma or equivalent

Bachelor's degree in business administration or finance

Tools

Microsoft Office Suite

Job description

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Here you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank

Insurance is about people, and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.
Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as a Manager, Policy Servicing.

Responsibilities

• Process new policies, policy changes, renewals, and termination of policies while ensuring accuracy and compliance with company standards and regulations, adhering to SLAs
• Prepareand maintain departments Standard Operating Procedures
• Through structured and comprehensive evaluations, monitor the accuracy and timeliness of end-to-end processing recording and providing feedback for service improvements
• Assist customers and agents with inquiries related to policy terms, statuses, and procedures through walk in clinics, adhoc calls or emails when required
• Liaise with underwriting, claims, and other departments to streamline operations and resolve policy-related issues
• Deputise the VP of Policy Servicing ensuring minimal disruption to business and continuous coordination of efficient workflow within the team, adhering to set processing timelines
• Generate reports and summaries as needed to support management decisions and operational improvements
• Any ad hoc tasks as required

Qualifications

• A high school diploma or equivalent. A bachelor's degree in business administration, finance, or related field can be advantageous
• Previous experience in insurance operations, customer service, or administrative roles is preferred
• Strong attention to detail and accuracy in data processing
• Proficiency with computer software, including Microsoft Office Suite (Word, Excel, Outlook)
• Excellent organizational and time-management skills
• Strong communication skills, both verbal and written

Opening up a world of opportunity

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.