Manager, People & Culture (Employee Relations)

NCS Group; Singapore; On-site; SGD 70,000 - 95,000; Full time

Job summary

A leading technology firm in Singapore is seeking an experienced HR Compliance Manager to oversee employee relations and ensure adherence to regulatory standards. The ideal candidate will hold a bachelor's degree in human resources, have at least 5 years of experience in HR compliance, and possess strong interpersonal and conflict resolution skills. Responsibilities include managing workplace issues and conducting investigations. This role offers a dynamic work environment with opportunities for professional growth.

Qualifications

• At least 5 years of related working experience in HR compliance and Industrial Relations.
• Solid understanding of Singapore labour laws and regulations.
• Experience in grievance handling and investigations.

Responsibilities

• Primary point of contact for employees regarding workplace issues.
• Mediates and resolves conflicts involving unions, management and employees.
• Ensure investigations adhere to proper protocols.

Skills

Interpersonal skills

Conflict resolution

Communication abilities

Analytical skills

Problem-solving skills

Education

Bachelor's degree in human resources or business administration

IHRP Certification

Job description

Overview

The role is responsible for ensuring a positive work environment and fair workplace by managing employee relations matters, keeping abreast of, and ensuring compliance with policies and regulations, and fostering effective communication between employees and management. He/she is responsible for managing various aspects of employee relations, including investigations, conflict resolution and policy implementation.

Key Responsibilities

Case Management

• Primary point of contact for employees regarding workplace issues, grievances, and complaints.

• Mediates and resolves conflicts and disputes involving unions, management, employees, or government agencies. This includes conducting investigations on employee complaints, allegations of misconduct, conflicts, unauthorized change, and recommends appropriate resolutions.

• Ensure investigations adhere to investigation protocols, establish facts and identify patterns/systemic issues, and prepare detailed report on findings, conclusions and make recommendations to Management in accordance with employment laws, regulations, and company policies.

• Perform data and root cause analysis to identify opportunities for improvement.

• Coordinate with and assist Internal Audit in employee-related investigations.

• Advise and educate line managers on lessons learnt from cases investigated and foster a culture of ethical, fair decision-making and behaviour across the organization.

• Go-to person for case management and provide reliable counsel to People & Culture Leaders

Reporting, Documentation, Process Improvements

• Maintain accurate records of compliance activities - incident/investigation documentations, reports, training etc.

• Update management and stakeholders on compliance status and issues.

• Interact with Group Compliance team, Union, and other stakeholders to stay informed and abreast about changes in employment laws, regulations etc that may affect Singtel Group.

• Optimizing HR processes and workflows which involves streamlining and improving the efficiency of case management.

• Take ownership of specific projects or initiatives as directed by the Head, People & Culture

Qualifications

• Bachelor's degree in human resources or business administration, and is IHRP Certified.

• At least 5 years of related working experience in HR compliance and Industrial Relations from both union and employer’s perspective.

• Solid understanding of Singapore labour laws, regulations, compliance requirements and best practices.

• Experience in grievance handling and investigations.

• Strong interpersonal and conflict resolution skills.

• Excellent communication abilities including presentation skills.

• Skilled in analysis, problem-solving skills, critical thinking and meticulous attention to detail.