Manager, Patient Billing Services

Woodlands Health; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A healthcare institution in Singapore is seeking an experienced finance professional to manage accounts receivable and improve collection rates. This role requires a degree in Business and a minimum of 9-10 years in healthcare finance, with strong leadership and analytical skills. Candidates should be proficient in Excel and have knowledge of SAP. Join us to enhance financial processes and support our mission.

Qualifications

• Minimum 9-10 years of experience in healthcare finance or revenue cycle management.
• At least 3 years of relevant experience in accounts receivable or financial analysis.
• Proficient in Microsoft Office applications, especially Excel.

Responsibilities

• Ensure Letter of Guarantees are secured for patients.
• Support bad debt provisioning and month-end accounts receivables analysis.
• Provide system support and perform testing of fixes.

Skills

Leadership

Analytical thinking

Interpersonal skills

Organizational skills

Customer service orientation

Proficiency in Excel

Education

Degree in Business or equivalent

Tools

SAP system

Job description

Responsibilities

• Ensure Letter of Guarantees (LOG) and/or MediSave authorisations are secured for short-stay patients and newly created accounts from 0 to 30 days
• Monitor collection rates of 1FSS Shared Services and collection agencies
• Analyse and propose initiatives to improve collection rates for patients and corporate accounts
• Review LOG submitted by corporates and employers
• Evaluate instalment requests from patients and corporate accounts

Financial Analysis & Reporting

• Support Deputy Director (PBS) in bad debt provisioning and month-end accounts receivables analysis
• Escalate cases to Ministry of Manpower and legal teams when necessary

Systems & Technical Support

• Provide system support including creating new payor codes
• Perform end-to-end testing of fixes in testing environment before deployment to production

General Duties

• Participate actively in process improvement initiatives, IT projects, and organisational initiatives
• Perform any other duties as assigned by reporting officer

Job Requirements

• Degree in Business or equivalent qualification
• Minimum 9-10 years of experience in similar capacity within healthcare finance or revenue cycle management
• At least 3 years of relevant experience in accounts receivable, collections, or financial analysis
• Strong leadership and interpersonal skills for effective stakeholder management
• Excellent organisational skills with ability to prioritise tasks and meet deadlines
• Self-motivated with strong interest in continuous learning and analytical thinking
• Proficient in Microsoft Office applications (particularly Excel for financial analysis)
• Working knowledge of SAP system preferred
• Ability to work independently and proactively resolve problems within established guidelines
• Service-oriented mindset with strong customer focus