Manager, Operation Strategy

AIRWALLEX (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 75,000 - 95,000; Full time

Job summary

A leading financial technology company in Singapore is seeking a professional to lead AI-driven customer support projects. The ideal candidate will have 3-5 years of experience in a tech startup or consulting, with a proven track record of driving projects from concept to execution. Responsibilities include leading chatbot development and optimization, ensuring stakeholder alignment, and using data to implement enhancements. Strong analytical skills and effective communication are essential for success in this role.

Qualifications

• 3-5 years of experience in a tech startup or consulting.
• Proven experience leading digitization or transformation projects.
• Strong analytical and problem-solving skills.

Responsibilities

• Lead AI-driven Customer Support projects and chatbot development.
• Ensure stakeholder alignment across functions.
• Monitor performance data and implement improvements.

Skills

Analytical skills

Stakeholder management

Problem-solving skills

Communication skills

Education

Bachelor’s degree or equivalent

Tools

Chatbot platforms

AI/NLP technologies

Job description

You are:

• A self-driven and collaborative professional
• Someone who enjoys ‘getting things done’ and finds ways to drive tangible outcomes
• Someone passionate about AI and digital solutions, and thrive on solving complex problems with innovative ideas.
• Someone who can independently lead projects from concept to execution.
• Someone who works collaboratively with people at all levels and across functions and cultures

What you will be doing:

• Stay ahead of industry trends in AI-driven Customer Supports, and lead Chatbot Development & Optimization.
• Work across functions to ensure stakeholder alignment and deliver desired outcomes
• Lead projects with clear timelines, deliverables, and measurable outcomes.
• Leverage data to monitor performance and implement improvements to enhance scalability, automation, and customer experience.
• Prepare and update materials covering project progress, highlighting progress towards goals, key risks and dependencies
• Handle special projects and ad hoc incoming requests, including deep dives on issues identified by leadership or functional teams

What you will bring:

• 3-5 years of experience, preferably with a fast growing tech startup or top-tier IT/management consulting or equivalent
• Proven track record of independently leading digitization or transformation projects.
• Exposure to chatbot platforms, AI/NLP technologies, or customer support systems (a plus).
• Strong analytical and problem-solving skills, with a data-driven mindset.
• Exceptional stakeholder management and influencing skills
• Excellent written and verbal communication and presentation skills
• Bachelor’s degree or equivalent.