Manager, Migrant Worker Advisory

Tripartite Alliance Limited; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

An advisory organization in Singapore is seeking a customer service professional for their Migrant Worker Advisory team. The role involves providing guidance on employment disputes and assisting customers with claims. Candidates should have 2-3 years of relevant experience, strong communication skills, and be detail-oriented. This full-time position offers the possibility of contract renewal or permanency.

Qualifications

• Minimum 2–3 years of experience in customer service, human resources, or counselling.
• Ability to manage challenging customer interactions with empathy.
• Strong organizational and detail-oriented skills.

Responsibilities

• Provide advisory services on labour legislations.
• Assist to file employment-related claims on behalf of customers.
• Develop and maintain accurate customer-related information.

Skills

Customer service

Communication skills

Analytical skills

Interpersonal skills

Tools

MS Excel

MS Word

MS PowerPoint

MS Outlook

Job description

The incumbent will be part of the Migrant Worker Advisory team with the Tripartite Alliance for Dispute Management (TADM).

Job responsibilities:

• Provide advisory services on labour legislations and employment practices (over email, phone and in person);
• Advise customers on matters related to employment disputes and give guidance on options and possible recourse to the disputes and follow through with the case till closure;
• Assist to file employment related claims on behalf of the customer;
• Develop and maintain accurate customer related information into databases.

Job requirements:

• Minimum 2–3 years of experience in customer service, human resources, or counselling
• Demonstrated ability to manage challenging customer interactions and sensitive employment issues with empathy, professionalism, and composure.
• Passionate about helping others and committed to delivering a positive customerexperience.
• Strong interpersonal and communication skills, with the ability to explain complex information clearly and concisely to diverse audiences.
• Detail-oriented with solid analytical and problem-solving capabilities to support customers effectively.
• Comfortable using MS Excel, Word, PowerPoint, and Outlook to manage case documentation and communication.

The position offered will commensurate with individual work experience and suitability.

Position is on a 2-year full-time contract directly under the payroll of TAL with an option to renew, contingent upon performance and subject to the organisation's needs. Additionally, there is potential for emplacement into a permanent position.

About Tripartite Alliance Limited

Tripartite Alliance Limited (TAL) is a Company Limited by Guarantee (CLG) that is jointly set up by the tripartite partners: Ministry of Manpower (MOM), National Trades Union Congress (NTUC), and Singapore National Employers Federation (SNEF). At TAL, people are at the heart of our business. We believe in nurturing and developing individuals who are keen to make a positive difference and contribute towards the building of progressive workplaces and harmonious work relations in Singapore.