Manager, HR Services

RSM SG CORPORATE ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading corporate advisory firm in Singapore is seeking a Client Relationship Manager to oversee outsourced HR and payroll services. The role involves managing client relationships, ensuring compliance with legal standards, and driving operational excellence. Candidates should have a bachelor’s degree and 5–6 years of relevant experience in HR and payroll, along with strong interpersonal and analytical skills.

Qualifications

• 5–6 years of HR and payroll experience.
• Strong knowledge of Singapore Employment Act, CPF, IRAS, MOM regulations.
• Proven experience in HR outsourcing or consulting environments.

Responsibilities

• Oversee outsourced HR and payroll services for multiple clients.
• Ensure operational accuracy, legal compliance, and high service standards.
• Build relationships and manage service expectations with clients.

Skills

Interpersonal skills

Client relationship management

Analytical skills

Problem-solving

Communication abilities

Education

Bachelor’s degree in Human Resource Management, Business Administration, Accounting, or related field

Tools

HRIS

Payroll software

Job description

Oversee the delivery of outsourced HR and payroll services for multiple clients. Ensure operational accuracy, legal compliance, and high service standards while managing client relationships and supporting business growth.

1. Client Relationship Manager

• Act as the main point of contact for assigned clients
• Build strong relationships and manage service expectations
• Ensure SLAs and KPIs are consistently met

2. HR Advisory & Operations Management

• Manage HR processes: onboarding, offboarding, records, and leave
• Ensure compliance with labor laws and client policies
• Advise on employment law, employee relations, and HR best practices
• Draft and review HR documents and policies

3. Payroll Management

• Oversee payroll processing and statutory submissions (CPF, SDL, IRAS)
• Ensure timely salary disbursements and tax filings (IR8A, IR21)
• Maintain confidentiality and accuracy across payroll systems

4. Process Improvement and Business Support

• Identify and implement operational improvements
• Support HRIS/payroll system upgrades and client onboarding
• Assist in business development and strategy execution

Job Specification

• Bachelor’s degree in Human Resource Management, Business Administration, Accounting, or related field.
• At least 5–6 years of HR and payroll experience
• Proven experience in HR outsourcing, shared services, or consulting environments
• Strong knowledge of Singapore Employment Act, CPF, IRAS, MOM regulations, and other statutory frameworks
• Proficiency in HRIS and payroll software
• Excellent interpersonal, advisory, and client relationship management skills.
• Strong analytical, problem-solving, and communication abilities.
• Ability to manage multiple clients and projects under tight deadlines with high accuracy.