Manager, HR Operations

KPMG Singapore; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading global professional services firm in Singapore seeks a Manager, People Services to enhance HR operations and deliver quality service experiences. The ideal candidate has over 10 years of HR experience, strong leadership capabilities, and a passion for process improvements. Join us in fostering a diverse and inclusive workplace that supports professional growth.

Benefits

Flexible work framework

Diversity and inclusion initiatives

Qualifications

• Minimum 10 years of relevant experience in HR service delivery with proven people management skills.
• Deep knowledge of HR processes and service operations.
• Strong analytical and problem-solving skills with a track record of process improvements.

Responsibilities

• Lead the People Services team to deliver timely and effective HR support to employees.
• Coach and mentor junior team members to enhance their capabilities.
• Establish and monitor service level agreements and key performance indicators.
• Assess and optimize HR systems and processes to align with evolving business needs.
• Drive continuous improvement by evaluating and refining HR processes.

Skills

People management

HR service delivery

Analytical skills

Problem-solving

Interpersonal skills

Communications

Education

Bachelor’s Degree in Human Resources or related field

Tools

SAP SuccessFactors Employee Central

Job description

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Start Date for Applications: 26 Aug 2025

Closing Date for Applications:

Job Description

KPMG in Singapore is part of a global organization of independent professional services firms providing Audit, Tax, and Advisory services. We operate in 143 countries and territories with more than 273,000 partners and employees working in member firms around the world. Each KPMG firm is a legally distinct and separate entity and describes itself as such. KPMG International Limited is a private English company limited by guarantee. KPMG International Limited and its related entities do not provide services to clients.

Role Overview

At KPMG Singapore, our People, Performance & Culture (PPC) team is committed to empowering teams by creating a workplace where people thrive. We design and deliver programs that attract, develop, and retain top talent, fostering a culture of excellence and inclusion.

We are seeking a Manager, People Services to lead from the front in delivering high-quality HR service experiences. This role is ideal for someone passionate about transforming HR operations, driving process excellence, and building a team that consistently delivers impactful results.

Responsibilities

• Lead the People Services team to deliver timely and effective HR support to employees, resolving inquiries and issues professionally and empathetically.
• Coach and mentor junior team members to enhance their capabilities and confidence, fostering continuous growth within the HR support function.
• Establish and monitor service level agreements (SLAs) and key performance indicators (KPIs) to ensure high-quality service delivery.
• Assess and optimize HR systems and processes to align with evolving business needs and enhance the employee experience.
• Drive continuous improvement by evaluating and refining HR processes and systems, focusing on efficiency and employee satisfaction through automation and innovation.
• Leverage technology to streamline HR operations, improve data accuracy, and enhance the employee experience through ongoing process innovation.
• Manage change initiatives related to HR process updates and system implementations, ensuring smooth transitions for stakeholders.
• Ensure team adherence to HR policies, procedures, and compliance requirements to maintain operational integrity and regulatory alignment.
• Stay current with statutory regulations and industry best practices to keep HR operations compliant and future-ready.

Candidate Profile

The ideal candidate should possess:

• Bachelor’s Degree in Human Resources, Business Administration, or a related field.
• Minimum 10 years of relevant experience in HR service delivery, with proven people management skills.
• Deep knowledge of HR processes and service operations.
• Strong analytical and problem-solving skills, with a track record of process improvements and technological innovation.
• Excellent interpersonal and communication skills for effective collaboration across teams and levels.
• Experience with SAP SuccessFactors Employee Central is advantageous.
• A proactive mindset with the ability to lead change confidently and stay ahead of trends.

Only shortlisted candidates will be contacted by the KPMG Talent Acquisition team. Personal data collected will be used solely for recruitment purposes.

At KPMG in Singapore, we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background, and experience strengthens relationships and benefits our people, clients, and communities. As an equal opportunity employer, all qualified applicants will receive consideration regardless of age, race, gender identity or expression, color, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the talents of our people and support their personal and professional growth, including through our flexible work framework, Take Charge: Flexi-work, which enables agile and innovative teams to achieve our business goals.