Manager (GR 4) (Temp Contract - 12 months) [POD]

Workforce Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading governmental agency in Singapore is seeking a qualified candidate to join their marketing team for Career Health initiatives. The role involves managing appointment bookings, contacting jobseekers, and supporting the enhancement of operational systems. Ideal candidates will have strong Excel skills, be customer service-oriented, and enjoy working in a team setting. This position offers a chance to contribute meaningfully to the career development of others.

Qualifications

• Familiar with filtering, pivoting, and vlookup in Excel.
• Able to handle and resolve escalations independently.
• Detail-oriented and capable of multitasking.

Responsibilities

• Booking appointments and contacting leads through various channels.
• Triage jobseekers and inform them about career services.
• Support enhancement of existing systems for operational efficiency.

Skills

Excel

Customer service orientation

Communication skills

Tools

Microsoft Outlook

CRM systems

WhatsApp

Job description

As part of reimagining our services and digital transformation, WSG is ramping up on the leads acquisition marketing for Career Health initiatives such as Career Guidance & Advisory services to continue to serve Singaporeans and enhance their job search or career planning. We are seeking qualified candidates to support the leads acquisition marketing team. The candidate will be responsible to undertake marketing and operational responsibilities to handle leads registrations.

Responsibilities

Appointment booking

• Contact leads via phone calls, WhatsApp, SMS, and email or onsite at physical events.

a) Triage jobseekers and inform about WSG’s suite of Career Guidance and Matching Services

b) Ensure jobseekers get referred to the most suitable touchpoint

c) Gather jobseekers’ employment-related details and key these details in WSG’s systems;

• Support development and enhancement of Appointment Booking system

Support supervisor to document, design and deploy an enhanced system to improve operational efficiency and user experience across all touchpoints whilst maintaining data integrity and system reliability.

Management of vendor

• Monitor campaign lead results and maintain service standards, quality and KPIs.
• Manage the day-to-day operations with the Leads Fulfilments Ops
• Handle escalations in CRM system and from Call Centre Ops

Leads acquisition marketing

• Retarget jobseekers via own channels
• Assist in copyediting and creative conceptualisation of marketing collaterals

Requirements

Skills:

• Familiar with Excel - the executives will need to filter, pivot, and vlookup .
• Familiar with Microsoft Outlook, SMS, and Whatsapp
• Customer service oriented, able to handle and resolve escalation cases independently

Attitudes/Attributes

• Able to multi-task, and enjoy working as a team.
• Must like communicating with others (verbal and written)
• Meticulous, detailed-oriented
• Able to commit for the full length of the contract

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.