Manager, Global Sales

Shangri-La Group; Singapore; On-site; SGD 120,000 - 190,000; Full time

Job summary

The Shangri-La Group in Singapore seeks a dynamic Manager, Global Sales to drive corporate accounts, Meetings & Events, and Luxury business across our global portfolio. You will lead corporate RFPs, build strategic plans, and nurture key client relationships to grow revenue.

Working closely with hotels and the Global Sales team worldwide, you will plan sales missions, client engagements and familiarisation trips, while maintaining a robust pipeline and delivering targets.

Qualifications

• Diploma or degree in Hospitality, Business, Marketing or related discipline.
• Experience in hospitality sales and business development with the hotel industry.
• Experience with corporate accounts and/or corporate RFPs is an advantage.
• Familiarity with hotel RFP systems such as Lanyon is an advantage.
• Strong commercial acumen and excellent communication, negotiation and presentation skills.
• Customer-focused with creative problem-solving abilities and relationship-building.
• Proven ability to build and maintain strong client relationships.
• Creative, resourceful, and able to develop engaging client initiatives.
• Proficient in Microsoft Word, Excel and PowerPoint.
• Willingness to travel for client meetings, missions and business trips.

Responsibilities

• Manage and grow assigned corporate accounts, developing strong relationships with key decision-makers.
• Lead Corporate RFP process, including strategy, proposal development, negotiations and implementation.
• Analyze account performance and identify opportunities to grow share of business and revenue.
• Drive Meetings & Events business from lead generation through to conversion.
• Develop new business opportunities within existing and prospective corporate accounts.
• Develop and grow Luxury business from assigned geographic source market through targeted development.
• Plan and execute sales missions, client engagement activities and familiarisation trips with Global Sales.
• Develop creative sales and engagement initiatives to strengthen client relationships.
• Collaborate with hotel sales teams and internal stakeholders to maximize revenue.
• Maintain an active sales pipeline and achieve sales targets.

Skills

Commercial awareness

Communication skills

Negotiation skills

Presentation skills

Team collaboration

Proactivity

Time management

Organizational skills

Willingness to travel

Education

Diploma or degree in Hospitality / Business / Marketing

Tools

Lanyon

Job description

At the Shangri-La Group, we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance, and effort recognitions.

We are looking for a dynamic and commercially driven Manager, Global Sales to join our Global Sales team in Singapore.

You will manage and grow a portfolio of corporate accounts, driving Corporate Transient, Meetings & Events, and Luxury business across Shangri-La's global portfolio. Responsibilities include managing corporate RFPs, developing account strategies, building strong client relationships, and identifying new business opportunities. Working closely with our hotels and Global Sales teams worldwide, you will also support sales missions, client engagement activities and familiarisation trips that strengthen partnerships and drive business growth.

This role is ideal for someone who is commercially minded, relationship-focused and passionate about delivering results.

As a Manager, We Rely on You To

• Manage and grow assigned corporate accounts, developing strong relationships with key decision-makers and stakeholders
• Lead and coordinate the Corporate RFP process, including account strategy, proposal development, negotiations and implementation
• Analyze account performance and identify opportunities to grow share of business and revenue across the Group's portfolio
• Drive Meetings & Events business from assigned corporate accounts, from lead generation through to conversion
• Develop new business opportunities within existing and prospective corporate accounts
• Develop and grow Luxury business from an assigned geographic source market through targeted account and partner development
• Plan and execute sales missions, client engagement activities and familiarization trips in collaboration with the Global Sales team and hotel partners
• Develop creative sales and engagement initiatives that strengthen client relationships and generate new business opportunities
• Collaborate closely with hotel sales teams and internal stakeholders to maximize business opportunities and revenue
• Maintain an active sales pipeline, achieve agreed sales targets and contribute to the overall performance of the Global Sales Office

We Are Looking for Someone With

• Diploma or degree in Hospitality, Business, Marketing or a related discipline
• Relevant experience in hospitality sales, business development with the hotel industry
• Experience in managing corporate accounts and/or participating in corporate RFPs will be an advantage
• Prior experience with hotel RFP systems, such as Lanyon, will be an advantage
• Good commercial acumen with excellent communication, negotiation and presentation skills, both in-person and virtually
• A keen eye for detail, coupled with a customer-focused and creative problem-solving abilities
• Proven ability to build and maintain strong client and business relationships
• Creativity and resourceful, with the ability to develop engaging sales and client initiatives
• A collaborative team player who enjoys collaborating with colleagues, hotels and business partners
• Proactive, self-motivated and results-oriented, with a strong passion for business development
• Good organizational and time-management skills, with the ability to manage multiple accounts, projects and priorities effectively
• Proficient in Microsoft Office Suite, particularly Word, Excel and PowerPoint
• Willingness to travel for client meetings, sales missions and business trips when required

Local employment terms and conditions will be offered to the successful candidate.