Manager, Expert Insights, Enablement

BetterCloud; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

AlphaSense in Singapore seeks a Manager, COSE – Enablement to own APAC Analyst onboarding and ongoing learning initiatives during a high-growth period. This role focuses on delivering live coaching, ramp progression, and scalable enablement resources to support Singapore-based Analysts.

You will design curricula, partner with regional leadership, and drive continuous improvement initiatives while collaborating with EMEA and US counterparts to ensure consistency across regions.

Qualifications

• 5–8 years of experience in learning & development, sales enablement, operations enablement, or related field.
• Proven ability to design and improve onboarding or enablement programs.
• Strong influencing skills and cross-functional collaboration without direct authority.

Responsibilities

• Lead onboarding and onboarding cohorts for APAC Analysts in Singapore.
• Design, build, and iterate onboarding curricula and enablement frameworks for APAC.
• Partner with APAC leadership and global enablement teams to ensure program consistency.
• Deliver ongoing learning programs and create scalable resources (playbooks, guides, recordings).
• Own APAC enablement support and ensure timely responses within SLA.

Skills

Learning & development

Sales enablement

Operations enablement

Program management

Stakeholder influence

Training delivery

Cross-functional collaboration

Job description

About AlphaSense:

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI‑driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

About the Team:

The COSE (Content Operations Strategy & Enablement) team is focused on building world‑class systems, strategies, and partnerships that enable our Expert Research teams to deliver exceptional service at scale. We work across functions to optimize tools and processes, ensuring seamless expert outreach and customer engagement as we grow.

About the Role:

The Manager, COSE – Enablement is the regional owner of Analyst enablement across APAC, responsible for onboarding delivery, program design, stakeholder partnership, and ongoing learning initiatives for Singapore‑based Analyst teams. This role will serve as the primary onboarding facilitator and learning partner for Singapore‑based Analysts during this critical growth period.

In addition to facilitating onboarding and providing real‑time support during APAC business hours, this role will identify regional learning needs, drive continuous improvement initiatives, and partner closely with local leadership to ensure Analyst readiness, performance, and long‑term scalability. This position is designed to operate with a high degree of autonomy—balancing strategic program ownership with day‑to‑day delivery. The Manager will establish the foundation for long‑term enablement support in APAC and may serve as the basis for future team growth as regional hiring continues.

What You’ll Do:

• New Hire Training & Onboarding
  • A live training workshop, hands‑on activities, and cohort management for Singapore‑based Analysts, including live onboarding sessions.
  • Act as the primary real‑time coaching resource during APAC business hours, ensuring new hires have immediate support during their critical onboarding window.
  • Manage Analyst ramp progression and flag performance concerns to local leadership with recommended interventions.
• Program Design & Continuous Improvement
  • Design, build, and iterate on onboarding curricula and enablement frameworks tailored to the needs of the APAC Analyst organization.
  • Identify regional performance gaps and translate them into targeted learning solutions.
  • Drive at least one strategic enablement initiative or onboarding improvement project per quarter.
• Stakeholder Partnership & Regional Enablement Strategy
  • Partner with APAC leadership, frontline managers, and subject matter experts to align learning priorities with business needs.
  • Collaborate with EMEA and US Enablement counterparts to ensure consistency of programs and knowledge transfer across regions.
  • Influence onboarding and development strategy without direct authority, building trust across functional teams.
• Continued Learning & Development
  • Develop and deliver ongoing learning programs, upskilling initiatives, and role‑specific development opportunities for tenured Analysts.
  • Create scalable learning resources including playbooks, guides, refreshers, and recordings.
• Support Coverage & Operational Enablement
  • Own the APAC enablement support ticket queue, resolving requests and escalations within agreed SLA windows.
  • Ensure operational continuity during APAC business hours, reducing dependency on US and EMEA‑based resources.

Who You Are:

• 5–8 years of experience in learning & development, sales enablement, operations enablement, training, program management, or a related field within a fast‑paced environment.
• Demonstrated success designing, implementing, and continuously improving onboarding or enablement programs.
• Strong ability to influence leaders, partner cross‑functionally, and drive alignment without direct authority.
• Confident leading instructor‑led training, workshops, coaching sessions, and group learning experiences.
• Able to identify business needs, translate them into learning solutions, and prioritize initiatives independently.
• Comfortable managing multiple workstreams, stakeholders, and onboarding cohorts simultaneously.
• Capable of establishing scalable enablement practices and potentially building out a regional enablement team as the organization grows.

Preferred

• Experience in B2B, SaaS, financial services, or professional services environments.
• Familiarity with sales methodologies, account management frameworks, or client and analyst lifecycle models.
• Experience developing enablement materials including training decks, guides, playbooks, and LMS content.
• Comfort using data and feedback to iterate on programs and demonstrate enablement impact.
• Prior experience supporting or leading enablement in a regional or multi‑time‑zone context.

AlphaSense is an equal‑opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non‑merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.