About the job Manager (Employee Benefits)
The role requires the incumbent to oversee departmental strategy, resource allocation, and performance monitoring to drive operational excellence.
Responsibilities
- Supervise and review the day-to-day activities of the Team, ensuring productivity and quality standards are met
- Coach, mentor, and onboard new staff, delivering career development planning and growth opportunities
- Manage departmental budgets, financial reporting, and resource planning to meet productivity targets
- Design and refine business processes to enhance speed, quality, efficiency, and output
- Establish control and feedback mechanisms to monitor operational performance and compliance
- Analyze performance data including financial, sales, and activity reports to measure goal achievement and uncover improvement areas
- Prepare and maintain periodic reports to track strategic goal progress for executive review
- Maintain and strengthen relationships with external business partners to support service delivery
- Collaborate with other departments to ensure consistent work practices and identify cross-selling opportunities
Requirements
- Degree in Business Administration or equivalent
- Minimum 5 years of relevant experience with strong product knowledge
- Minimum 1 year of experience leading a team
- Mandatory certifications: BCP, PGI, ComGI, HI
- Team-player attitude, detail-oriented mindset, and strong sense of accountability
- Excellent analytical, communication, and time-management skills
- Proven hunger to learn, adapt, and grow alongside the organization