Manager (Ecommerce)

Wine Trade Asia Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading beverage company in Singapore is seeking an E-commerce Manager who will develop and execute strategies to enhance online sales performance. The ideal candidate will have over 5 years of experience in e-commerce management, preferably in the retail or F&B industries. This role offers competitive compensation and opportunities for career growth, alongside a fun, collaborative work environment.

Benefits

Competitive salary package

Career growth opportunities

Food & Beverage and retail discounts

Creative environment

Employee recognition

Qualifications

• 5+ years of experience in e-commerce management, preferably in retail, F&B, or wine industry.
• Strong understanding of e-commerce platforms.
• Ability to analyze data and make strategic business decisions.

Responsibilities

• Develop and execute e-commerce strategies to drive online sales.
• Manage day-to-day operations of the e-commerce platform.
• Oversee product listings, promotions, and inventory.

Skills

E-commerce management

Data analysis

Project management

Education

Bachelor's degree in business, Marketing, E-commerce, or related field

Tools

Shopify

Magento

Job description

Wine Connection owns and operates the largest chain of wine retail shops and full‑service wine‑themed restaurants in Thailand and Singapore. We are the exclusive importer of 300+ labels of wines from around the world, craft beers, glassware and related accessories, as well as selected delicatessen products.

Since our inception in 1998, Wine Connection has steadily grown the number of wine retail shops and diversified into the full‑service restaurant business by introducing the integrated retail wine shop – restaurant concept, becoming the leader in Asia with over 100 outlets to date, and counting.

Key Responsibilities

E-commerce Strategy & Operations

Develop and execute e-commerce strategies to drive online sales and improve customer retention.

Manage day‑to‑day operations of the company’s e-commerce platform, including website and marketplace accounts.

Oversee product listings, promotions, and inventory to ensure accuracy and competitiveness.

Coordinate with internal teams to align online and offline sales strategies.

Identify opportunities for expanding the online product range and optimizing product positioning.

Website & User Experience (UX) Management

Monitor and optimise website performance, ensuring a seamless and engaging user experience.

Collaborate with developer to implement improvements, fix bugs, and enhance site functionality.

Ensure the website is mobile‑friendly and optimised for conversion.

Improve website searchability, navigation, and checkout process to maximise sales.

Track and report key performance indicators (KPIs), including sales growth, conversion rates, and customer behaviours.

Use data‑driven insights to make recommendations for improving sales and customer experience.

Monitor market trends, competitor strategies, and industry developments to stay ahead of the competition.

Ensure timely and efficient handling of online customer inquiries, orders, and complaints.

Manage the warehouse team to ensure smooth order fulfilment and delivery.

Develop and manage online customer service strategies to improve customer satisfaction and loyalty.

Qualifications and Requirements

Bachelor’s degree in business, Marketing, E‑commerce, or a related field.

5+ years of experience in e‑commerce management, preferably in the retail, F&B, or wine industry.

Strong understanding of e‑commerce platforms (Shopify, Magento, etc.).

Ability to analyse data and make strategic business decisions.

Strong project management skills with the ability to handle multiple projects.

Perks and Benefits

Company Culture: Our company values teamwork, collaboration, and a positive work environment. We celebrate diversity, inclusivity, and a sense of belonging, ensuring that you feel valued and appreciated as part of our family.

Competitive Compensation: We offer a competitive salary package that will be commensurate with your experience and skills, ensuring that your hard work and dedication are rewarded.

Career Growth Opportunities: We believe in fostering a culture of learning and development. You’ll have access to ongoing training programmes, workshops, and opportunities for career advancement within our company.

Food & Beverage and Retail Discounts: As a valued member of our team, you’ll enjoy generous discounts on our delectable offerings, allowing you to savour the flavours of our creations.

Creative Environment: Our F&B company thrives on creativity, innovation, and fun. You’ll be part of a fun dynamic team where your ideas are valued, and you’ll have the freedom to express your creativity.

Employee Recognition: We believe in acknowledging and celebrating the contributions of our team members. Outstanding performance and achievements will be recognised and rewarded through various employee recognition programmes.

By applying for this role, I consent to the Company in using my information submitted to assess my suitability for the role and for future recruitment purposes for a period of 1 year.