Manager, Customer Service (West/Environmental Services/Up to $4.5K) (ID: 685598)

PERSOL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A reputable recruitment agency in Singapore is seeking a Manager for the Customer Service team. This role involves leading the team to deliver excellent service, managing client accounts, and driving service improvements. The ideal candidate has a degree, at least 2 years of supervisory experience, and possesses strong communication and problem-solving skills. This role is crucial for maintaining high service standards and improving customer relationships.

Qualifications

• 2 years of supervisory experience in customer service.
• Strong skills in communication and problem-solving.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Lead and mentor the customer service team.
• Manage sales leads and customer inquiries.
• Analyze feedback to improve service quality.

Skills

Adaptability

Problem-solving

Analytical skills

Communication

Education

Degree in any field

Job description

Manager, Customer Service (West/Environmental Services/Up to $4.5K) (ID: 685598)

• Lead, coach, and mentor the customer service team to deliver excellent service.
• Manage sales leads, proposals, service forms (eSEF), and invoicing.
• Oversee daily operations, including customer inquiries, service issues, complaints, and escalations.
• Maintain organized filing and customer database systems.
• Drive digital transformation initiatives and system adoption.
• Manage major client accounts, including contracts, service reviews, and relationship building.
• Prepare monthly performance and operational reports, monitor SOP adherence, and track KPIs.
• Analyze feedback, trends, and complaints to identify root causes and lead service improvement initiatives.
• Collaborate with Business Development and cross-functional teams to ensure smooth service delivery.
• Undertake additional responsibilities as assigned by management.

Requirements

• Possess at least Degree in any field, with 2 years of Supervisory experience
• Strong adaptability, problem-solving, and analytical skills.
• Excellent communication skills with a pleasant and professional demeanor.
• Able to thrive in a fast-paced environment.