Manager, Customer Service (West/Environmental Services/Up to $4.5K) (ID: 685598)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking a Customer Service Supervisor to lead and mentor the customer service team. The role involves managing client accounts, overseeing daily operations, and driving service improvement initiatives. Candidates should possess at least a degree and have supervisory experience. Excellent communication and problem-solving skills are essential for this fast-paced environment.

Qualifications

• At least 2 years of supervisory experience.
• Excellent communication skills with a pleasant and professional demeanor.
• Able to thrive in a fast-paced environment.

Responsibilities

• Lead, coach, and mentor the customer service team.
• Oversee daily operations, including customer inquiries and complaints.
• Manage major client accounts and contracts.

Skills

Adaptability

Problem-solving

Analytical skills

Communication skills

Education

Degree in any field

Job description

Responsibilities

• Lead, coach, and mentor the customer service team to deliver excellent service.
• Manage sales leads, proposals, service forms (eSEF), and invoicing.
• Oversee daily operations, including customer inquiries, service issues, complaints, and escalations.
• Maintain organized filing and customer database systems.
• Drive digital transformation initiatives and system adoption.
• Manage major client accounts, including contracts, service reviews, and relationship building.
• Prepare monthly performance and operational reports, monitor SOP adherence, and track KPIs.
• Analyze feedback, trends, and complaints to identify root causes and lead service improvement initiatives.
• Collaborate with Business Development and cross-functional teams to ensure smooth service delivery.
• Undertake additional responsibilities as assigned by management.

Requirements

• Possess at least degree in any field, with 2 years of supervisory experience.
• Strong adaptability, problem‑solving, and analytical skills.
• Excellent communication skills with a pleasant and professional demeanor.
• Able to thrive in a fast‑paced environment.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOL SINGAPORE PTE LTD)

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