Manager, Cross Border & Warehouse

Singapore Post; Singapore; On-site; SGD 65,000 - 90,000; Full time

Job summary

A leading logistics provider in Singapore is seeking a Lead Analyst to oversee a team of solution analysts and ensure the delivery of high-quality technology solutions. The role involves managing the design of technology projects, leading testing phases, and ensuring compliance with organizational standards. Candidates should possess a relevant bachelor's degree and 5 to 8 years of IT experience, with professional certifications such as PMP or CSM being highly valued.

Qualifications

• 5 to 8 years of progressive experience in Information Technology.
• Increasing responsibility in System Analysis, Technical Business Analysis or Solutions Design.
• Professional certifications such as PMP, CSM, or CSPO are highly valued.

Responsibilities

• Lead a team of solution analysts to translate business strategy into technology solutions.
• Manage the process of gathering, analyzing, and documenting complex business requirements.
• Guide the team in creating detailed Functional Requirements Specifications.

Skills

Team leadership

Solution design

Stakeholder management

System Integration Testing

User Acceptance Testing

Education

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field

Tools

FRS (Functional Requirements Specifications)

SOPs (Standard Operating Procedures)

Process Flows

Job description

Job Description

To lead a team of solution analysts in translating business strategy, as set by senior leadership, into high-quality, scalable, and robust technology solutions. The Lead Analyst will own the detailed solution design for key projects within the cross-border and warehouse domains. This role is responsible for guiding projects through the entire delivery lifecycle, mentoring team members, and ensuring that all technical deliverables meet rigorous standards for quality, compliance, and architectural integrity.

Solution Design & Team Guidance

• Lead and manage the process of gathering, analyzing, and documenting complex business requirements, ensuring clarity and feasibility
• Design and take ownership of the end-to-end solution architecture for assigned projects
• Guide the team in creating detailed Functional Requirements Specifications and ensure all technical solutions align with the product vision

Execution Leadership & Quality Assurance

• Oversee the review and validation of all technical specifications and testing strategies developed by the team
• Manage the execution of critical System Integration Testing (SIT) and User Acceptance Testing (UAT) to ensure high-quality outcomes
• Lead the deployment process for key projects and act as the escalation point during post-go-live hypercare

Stakeholder Management & Compliance

• Serve as the key technical liaison between the project team and business stakeholders, providing clear and consistent updates on progress and challenges
• Ensure the team produces and maintains high-quality documentation (FRS, SOPs, Process Flows)
• Enforce adherence to all organizational technology rules, security policies, and architectural standards within the team's deliverables

Job Requirements

• A Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
• 5 to 8 years of progressive experience in Information Technology, with increasing responsibility in roles such as System Analysis, Technical Business Analysis or Solutions Design
• Professional certifications are highly valued, such as: PMP (Project Management Professional), Certified Scrum Master (CSM) or Certified Scrum Product Owner (CSPO), ITIL Foundation (Information Technology Infrastructure Library)