Manager, Consulting and Client Services- Catastrophe Modelling

VERISK APAC PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A global analytics company in Singapore is seeking a Manager for Consulting and Client Services. This role involves driving client engagement, supporting business development, and delivering trainings. Ideal candidates will have a degree in science, engineering, or mathematics and 8+ years of catastrophe modelling experience. Proficiency in communication and analytical skills is essential. Join this dynamic team to help clients maximize value from innovative analytic solutions.

Qualifications

• 8+ years of experience in catastrophe modelling is required.
• Hands-on experience in catastrophe risk modelling is preferred.
• Familiarity with insurance/reinsurance markets is advantageous.

Responsibilities

• Drive client engagement and track satisfaction.
• Act as the account manager overseeing client support.
• Deliver engaging training sessions to clients.
• Work closely with business development and management teams.

Skills

Analytical skills

Client service

Communication skills

Time management

Microsoft Office proficiency

SQL, R, or Python coding

Education

Degree in science, engineering, or mathematics

Tools

Microsoft Office suite

SQL

R

Python

ArcGIS

Job description

Company Description

We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

For over fifty years and through innovation, interpretation, and professional insight, Verisk has replaced uncertainty with precision to unlock opportunities that deliver significant and demonstrable impact. From our historic roots in risk assessment, we've grown to provide analytic insights that help transform industries focused on some of the world's most critical areas. Today, the insurance industry relies on Verisk to be, and to make the world, more productive, resilient, and sustainable.

Job Description

Manager - Consulting and Client Services

Singapore

Extreme Event Solutions at Verisk (formerly AIR Worldwide) is looking for an enthusiastic, passionate and ambitious Manager to join our Consulting and Client Service Team in Singapore. The mission of our team is to build client relationships based on the detailed knowledge of extreme event management products to meet the needs of our client's modeling workflow, so they can easily understand their risk. We strive to provide exemplary service and support that allow clients to obtain the maximum value from the products and services they license from us.

Day to Day Responsibilities of the Role

• Drive ongoing client engagement by conducting regular check‑ins, tracking satisfaction and uncovering growth opportunities.
• Act as the dedicated account manager for assigned clients, overseeing their full Verisk support journey.
• Support our business development team in sales efforts in a technical and pre‑sales support capacity.
• Deliver engaging and insightful training sessions to clients, empowering them to utilize Verisk tools and models effectively.
• Respond to client questions promptly and work collaboratively with internal teams to resolve them, while building strong relationships with users to understand their workflows and provide proactive, value‑added support.
• Communicate Verisk's offerings to new and existing clients across the full range of our solutions to an audience with a mixed experience level.
• Communicate with clients to develop project timelines and manage deliverable expectations.
• Perform a wide of range of risk analyses in support of consulting projects, client support, and internal initiatives.
• Work closely with our business development and senior management teams to develop and maintain client‑specific performance objectives.
• Support model and product change management efforts when model updates or new features are introduced in our software.
• Provide input to our internal teams regarding the evolution of our products based on client feedback and your internal usage of our products. Remain engaged with the internal teams through feature design, development, and release.
• Plan and coordinate logistics for client‑facing events, including preparing presentation materials and organizing on‑site support.
• Serve as an ambassador of Verisk to our clients and prospects.

Qualifications

• Strong analytical and quantitative skills, with a solid understanding of probability concepts.
• A passion for client service, with excellent oral and written communication skills‑able to explain complex ideas clearly and effectively.
• Hands‑on experience in catastrophe risk modelling, ideally using Verisk's suite of models.
• Excellent communication, time management, and organizational skills.
• Proficiency in Microsoft Office suite.
• Familiarity with the insurance / reinsurance markets is preferred.
• Coding skills in SQL, R, or Python will be highly beneficial; knowledge of ArcGIS is a plus.

Education and Experience

A degree in science, engineering, or mathematics is preferred, with 8 + years of experience in catastrophe modelling experience.