Manager, Concierge Service

The Great Eastern Life Assurance Company Limited; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading insurance company in Singapore seeks a dedicated professional to coordinate medical services for patients. You'll oversee patient care, ensure effective communication among stakeholders, and support healthcare experiences. Ideal candidates have a minimum of 3 years of experience in healthcare or insurance, strong communication and organizational skills. This role offers opportunities to positively impact patient journeys.

Qualifications

• Minimum 3 years of experience in healthcare or insurance industry advantage.
• Strong understanding of healthcare processes and procedures.
• Ability to empathize with patients and families.

Responsibilities

• Coordinate patient care including scheduling and managing referrals.
• Facilitate communication between customers, agents, and healthcare providers.
• Collaborate with internal teams for seamless service delivery.

Skills

Communication skills

Interpersonal skills

Problem-solving skills

Organizational skills

Analytical skills

Empathy

Job description

Overview

Provide personalized support and coordination of medical services to patients. Ensure seamless coordination of medical services between policyholders, financial representatives and medical providers to enhance the overall healthcare experience for our customers. To drive utilisation of preferred partners services and increase customers’ satisfaction.

Responsibilities

• Coordinate patient care, including scheduling appointments, managing referrals, and communicating with healthcare providers
• Coordinate cashless admissions with healthcare facilities in a timely manner and maintaining accurate records of arrangements
• Facilitate communication between customers, agents, healthcare providers including hospitals and doctors
• Follow up on the medical journey with customers timely including visitation in hospitals to provide emotional support and guidance throughout the patient journey
• Collaborate with internal teams to ensure seamless service delivery
• On call standby to attend to incoming cases after office hours on rotation basis
• Undertake any other ad-hoc projects as assigned.

Qualifications

Minimum 3 years of experience in healthcare or insurance industry will be advantageous

• Strong understanding of healthcare processes and procedures
• Excellent communication and interpersonal skills
• Ability to empathize with patients and families
• Strong problem-solving and analytical skills, with ability to think critically and creatively
• Strong organizational and time management skills