Manager, Computer Operator, Group Infrastructure & Platform Services

UOB; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

UOB in Singapore is seeking a Manager, Computer Operator to ensure the seamless operation of the bank’s IT systems across multiple platforms. Your role will include monitoring systems, managing batch operations, and writing operational logs.

The ideal candidate will have a Degree in IT or Computer Science and at least 2 years of experience in IT operations. The position requires willingness to work in a 12-hour rotating shift pattern.

Qualifications

• 2+ years of hands-on experience in IT operations or Command Center environment.
• Familiarity with IT systems like Mainframe, AS/400, UNIX/Linux, Windows.
• Fluency in both spoken and written English.

Responsibilities

• Monitor system platforms and escalate exceptions.
• Manage scheduled batch jobs and resolve job failures.
• Identify and track incidents ensuring minimal disruption.

Skills

Attention to detail

First-level diagnosis

Incident management

Collaboration

Education

Degree or Diploma in Information Technology, Computer Science

Tools

Microsoft Office (Excel, Word, PowerPoint)

Job description

## Manager, Computer Operator, Group Infrastructure & Platform ServicesApplyremote type: Onsitelocations: Central Region (City Area)time type: Full timeposted on: Posted Todayjob requisition id: JR56634Company: 1011 United Overseas Bank Ltd **About UOB**United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.**Job Description**As a member of the Computer Operations team, you will play a critical role in ensuring the seamless and continuous operation of the bank’s IT systems across multiple platforms—including Mainframe, AS/400, UNIX, and Windows—within a 24x7 Command Center environment. This role demands strong attention to detail, the ability to work under pressure, and a commitment to maintaining high service availability in a mission-critical environment.* **Exceptions Monitoring:** Perform real-time monitoring of system platforms, applications, ATM services and network infrastructure using enterprise monitoring tools and promptly escalate exceptions to corresponding support teams, in accordance with SOPs, for timely action.* **Batch Operations:** Track and manage scheduled batch jobs, ensuring timely execution and resolution of job failures conforming to the SLAs with business* **Incident Management:** Promptly identify, escalate, and track incidents to the appropriate support teams, ensuring timely resolution and minimal disruption to business operations.* **First-Level Support:** Conduct first-level diagnosis and resolution of system and batch issues before escalating to higher support tiers* **Collaboration:** Work closely with infrastructure and application support teams to coordinate responses to incidents and planned maintenance activities.* **Documentation and Reporting:** Maintain accurate operational logs, incident records, and shift handover documentation to support audit and compliance reviews.Job Requirements* **Education**: Degree or Diploma in Information Technology, Computer Science, or related field* **Experience**: 2+ years of hands-on experience in IT operations or Command Center environment* **Technical Knowledge**: Familiarity with one or more of the IT systems - Mainframe, AS/400, UNIX/Linux, Windows* **Tools**: Working experience in Microsoft Office (Excel, Word, PowerPoint)* **Language**: Fluency in both spoken and written English* **Soft Skills**: Good interpersonal skills, ability to work as a team player, and remain calm under pressure* **Shift Readiness**: Willingness to work 12-hour rotating shifts following a structured pattern (e.g. three consecutive workdays followed by two days off, then two workdays followed by another two days off).## **Additional Requirements**Develop, Engage, Execute, Role Type (GTO), Strategise, Work Experience Level for GTO CWFBe a Part of the UOB FamilyUOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.Apply now and make a Difference