Manager - Client Success

SEARCE PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A modern tech consulting firm is seeking an experienced client manager to foster relationships and drive revenue. You will be responsible for managing a portfolio of clients, analyzing data to enhance their experience, and facilitating communication between clients and the delivery team. The ideal candidate will have 8-10 years of client management experience and excellent communication skills.

Qualifications

• 8-10 years of experience in client interfacing roles.
• Experience in managing multiple clients across geographies.
• Ability to handle customer requests and complaints effectively.

Responsibilities

• Retain and grow existing client portfolio.
• Analyze customer data to improve customer experience.
• Hold product demonstrations and develop POCs for clients.

Skills

Client management skills

Communication skills

Project management

Negotiation skills

Job description

Overview

What are we looking for?

Foster positive and long term relationships with our customers as their primary point of contact, ensuring continuity of existing revenue streams and identifying new streams to upsell and cross-sell additional products and services opportunities, helping customers futurify their business.

Job Responsibilities

• Retain, manage, develop and grow existing client portfolio
• Sustain business growth and profitability by maximizing revenue
• Analyze customer data to improve overall customer experience
• Hold product demonstrations, discuss & present services & solution offerings, develop POC for customers and convert them into additional revenue streams
• Improve onboarding processes.
• Mediate between client and the organization
• Handle and resolve customer requests and complaints
• Minimize customer churn
• Aid in product design and product development based on customer feedback.

Qualifications

• Excellent client management skills with 8-10 years of experience in client interfacing roles and managing multiple clients across geographies.
• Exposure to onsite-offshore delivery using various delivery models and IT services
• Passionate, persuasive, articulate Cloud professional capable of quickly establishing interest and credibility
• Extensive experience in project/program management, resource management, scheduling, planning, deployment, support, and training
• Experience in managing change requests and prioritization in a fast-changing & agile environment
• Excellent understanding of process management, improvement practices, change management process, operation services
• Experience managing multiple clients
• Good communication and negotiation skills
• Excellent articulation skills and should be a master of proactive communication
• Should act as an efficient bridge between the client and the delivery team and any other internal and external stakeholders
• Should be able to create impressive reports for external and internal stakeholders to manage the perception and raise timely escalation

About Searce

What is ‘searce’

Searce means ‘a fine sieve’ & indicates ‘to refine, to analyze, to improve’. It signifies our way of working: To improve to the finest degree of excellence, ‘solving for better’ every time. Searcians are passionate improvers & solvers who love to question the status quo.

The primary purpose of all of us, at Searce, is driving intelligent, impactful & futuristic business outcomes using new-age technology. This purpose is driven passionately by HAPPIER people who aim to become better, everyday.

What we do

Searce is a modern tech consulting firm that empowers clients to futurify their businesses, leveraging Cloud, AI & Analytics.

1. We are a category defining niche’ cloud-native technology consulting company, specializing in modernizing (improve, automate & transform) the full-scope of infra, app, process & work.
2. We partner with clients in their ‘beyond x’ journey to drive intelligent, impactful & futuristic business outcomes.
3. We are the most preferred tech partner of choice when it comes to ‘solving for better’ for the new-age tech startups & digital enterprises, leading disruption in their industries.
4. Our Service Offerings: We offer Advanced Cloud, Data & App Modernization, Cloud Consulting, Management & Improvement (DevOps, SysOps & Cloud Managed Services), Applied AI & Analytics services.
5. As one of the top 5 niche’ full scope global partners for Google Cloud & a preferred partner for AWS, we are the most preferred ‘engineering-led’ tech company of choice when it comes to solving complex business problems.