Manager, Client Services

Howden Private Wealth; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Howden Private Wealth in Singapore is seeking an insurance-focused professional to support UHNW client servicing. You will conduct annual policy reviews, analyze in-force policies with clients and private bankers, and identify upselling opportunities.

The role requires 3–4 years of experience in insurance, a Bachelor degree, proficiency with Microsoft Office, and strong English communication plus Mandarin. You will coordinate AML/KYC, liaise with trustees, banks and insurers, and strive to

Qualifications

• Bachelor degree in any discipline.
• 3–4 years of work experience, preferably with knowledge in insurance.
• Proficient in Microsoft Office.
• Strong customer service and communication skills (bilingual in English and Mandarin).

Responsibilities

• Conduct annual policy reviews and analysis of existing in-force policies with clients and their private bankers.
• Identify upselling and cross-selling opportunities.
• Prepare clients’ annual review packs for servicing consultants.
• Prepare, create, populate various excel worksheets on client information for client servicing and post-sales follow ups
• Handle all policy servicing requests from private banking partners, policy owners and insurers.
• Act as a liaison between trustees, bank and insurers on offshore structure holding HNW insurance policies.
• Coordinate FATCA, UK CDOT and OECD CRS requirements for the various insurers.
• Identify client’s holding structure for compliance and AML regulations for KYC reporting.
• Enhance service quality for clients and private banking partners.

Skills

Customer service

Communication

English

Mandarin

Education

Bachelor degree

Tools

Microsoft Office

Job description

With over 40 years of industry experience, Howden Private Wealth is the preferred wealth planning partner to the world’s most respected private banks, family offices, law and tax advisory firms. As an independent insurance broker, we specialise in procuring insurance products for UHNW individuals globally.

We have representatives across Hong Kong, Singapore, Malaysia, Geneva, Zurich, Dubai and the U.S. As we are ardent believers in providing holistic solutions, being part of the Howden Group also enables us to help our UHNW clients address their other insurance needs (such as their art insurance to political risk insurance) globally through the Howden network.

The Howden Group is proud to build a business that brings together entrepreneurial teams with the best expertise and talent from all over the world. As the largest independent European broker with an international network, it strongly believes in putting its people first, knowing that profits will follow and clients are the ones who will truly benefit.

Job Responsibilities

• Conduct annual policy reviews and analysis of existing in-force policies with clients and their private bankers
• Identify upselling and cross-selling opportunities
• Prepare clients’ annual review packs for servicing consultants
• Prepare, create, populate various excel worksheets on client information for client servicing and post-sales follow ups
• Handle all policy servicing requests from private banking partners, policy owners and insurers
• Act as a liaison between trustees, bank and insurers on offshore structure holding HNW insurance policies
• Coordinate FATCA, UK CDOT and OECD CRS requirements for the various insurers
• Identify client’s holding structure for compliance and AML regulations for KYC reporting
• Enhance service quality for clients and private banking partners

Job Requirements

• Possess at least a Bachelor degree in any discipline
• At least 3 to 4 years of work experience, preferably with knowledge in insurance
• Proficient in Microsoft Office
• Strong customer service and communication skills (bilingual in English and Mandarin)
• Good understanding of trust and corporate structures