Manager (Business Process Improvement) @ Geylang Bahru / Up $6800

PERSOL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading workforce solutions provider in Singapore is seeking a Manager (Business Process Improvement) to oversee operational functions related to project management and financial processes. The ideal candidate will drive governance activities, support cross-functional initiatives, and enhance business processes to ensure compliance and efficiency. This position offers a competitive salary of up to $6800 a month.

Qualifications

• Proactive and detail-oriented individual with project management experience.
• Strong analytical skills to identify areas for improvement.
• Experience in managing operational and administrative functions.

Responsibilities

• Manage operational and administrative functions related to project management.
• Prepare management reports and dashboards to track operational performance.
• Lead the transition of the billing process to reduce manual intervention.

Job description

Manager (Business Process Improvement) @ Geylang Bahru / Up $6800

Working hours: 08.30am – 6.00pm (Monday to Friday)

Job Summary

We are seeking a proactive and detail-oriented individual to manage operational and administrative functions related to project management, retail (customer engagement) and financial processes. This role is pivotal in ensuring seamless execution backend operations, billing, and governance activities while supporting cross-functional initiatives through data-driven decision‑making.

Job Responsibilities

Core Operations

• Issue and validate Purchase Orders (PO), Work Orders (WO), and Contract Confirmations (CC) for construction and installation works.
• Maintain and update the resident database, including onboarding, sign‑ups, and cancellations.
• Process contractor invoices and ensure timely payments.
• Manage invoicing and collection of payments from residents.

Reporting & Analysis

• Prepare management reports and dashboards to track operational performance.
• Analyze data trends to identify areas for improvement and support strategic planning.
• Assist the management team with project coordination and administrative tasks.
• Liaise with internal and cross‑functional departments to ensure alignment and timely execution of deliverables.

Governance and Process Improvement

• Lead the transition of the billing process to reduce manual intervention and optimize manpower.
• Develop and enhance SOPs and Business Continuity Plans (BCPs) to ensure business continuity.
• Establish governance frameworks across functions to ensure compliance