Manager, Business Operations - Process & Project Excellence - Geylang Bahru ~

PERSOL; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Manager for Business Operations to oversee project management, financial processes, and operational functions. This role involves data analysis, process improvement, and coordination with various departments to ensure smooth operations. Ideal candidates should possess strong leadership skills and a minimum of 6–9 years in relevant fields. Advanced Excel and Salesforce experience are essential.

Qualifications

• Minimum 6–9 years of experience in administration, backend operations, and process improvement.
• Meticulous and organized with a strong attention to detail.
• Ability to interpret data and generate insights.

Responsibilities

• Manage operational and administrative functions related to project management.
• Prepare management reports and dashboards to track operational performance.
• Lead the transition of the billing process to reduce manual intervention.

Skills

Leadership experience

Advanced Microsoft Office skills

Data analysis

Communication skills

Process improvement

Salesforce experience

Power BI proficiency

ServiceNow familiarity

Attention to detail

Analytical mindset

Tools

Salesforce

ServiceNow

Power BI

Microsoft Excel

Job description

Manager, Business Operations - Process & Project Excellence - Geylang Bahru ~

Working hours: 08.30am – 6.00pm (Monday to Friday)

Job Summary

We are seeking a proactive and detail-oriented individual to manage operational and administrative functions related to project management, retail (customer engagement) and financial processes. This role is pivotal in ensuring seamless execution of backend operations, billing, and governance activities while supporting cross-functional initiatives through data-driven decision-making.

Job Responsibilities

Core Operations

• Issue and validate Purchase Orders (PO), Work Orders (WO), and Contract Confirmations (CC) for construction and installation works.
• Maintain and update the resident database, including onboarding, sign‑ups, and cancellations.
• Process contractor invoices and ensure timely payments.
• Manage invoicing and collection of payments from residents.

Reporting & Analysis

• Prepare management reports and dashboards to track operational performance.
• Analyze data trends to identify areas for improvement and support strategic planning.
• Assist the management team with project coordination and administrative tasks.
• Liaise with internal and cross‑functional departments to ensure alignment and timely execution of deliverables.

Governance and Process Improvement

• Lead the transition of the billing process to reduce manual intervention and optimize manpower.
• Develop and enhance SOPs and Business Continuity Plans (BCPs) to ensure business continuity.
• Establish governance frameworks across functions to ensure compliance with company policies and facilitate transition into Business‑As‑Usual (BAU) operations.
• Ensure regulatory and operational compliance.
• Drive continuous improvement.

Job Requirements

• Minimum 6–9 years of experience in administration, backend operations and process improvement.
• Leadership working experience.
• Advanced Microsoft Office skills, especially Excel (pivot tables, formulas, dashboards), Power BI.
• Proven experience in defining, mapping and maintaining process frameworks.
• Experience using Salesforce for resident or customer relationship management.
• Familiarity with ServiceNow for workflow automation, ticketing, or service management.
• Comfortable working with data visualization tools and enterprise systems.
• Meticulous and organized, with a strong attention to detail.
• Analytical mindset with the ability to interpret data and generate insights.
• Proactive and resourceful, able to work independently and collaboratively.
• Excellent communication and interpersonal skills.
• High integrity and commitment to governance and compliance.
• Ability to work independently and as part of a team.

Interested candidates, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

Contact number: 8189 1***

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