Manager, Business Office (Billing)

Singapore General Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare institution in Singapore seeks a Manager for their dynamic Billing team. This role is pivotal in leading healthcare billing excellence and implementing the National Billing System. You will be responsible for overseeing billing processes, developing team capabilities, and ensuring compliance with configurations in SAP-ISH and eCCAP. Candidates should have a degree in Accountancy or Business Administration and at least five years of experience in Accounting or Finance, with supervisory experience preferred.

Qualifications

• Minimum 5 years of experience in Accounting/Finance field; 2 years of supervisory experience.
• Prior experience in a healthcare setting preferred.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Lead a team of Billing staff to achieve departmental KPIs.
• Administer the charging and billing rules in SAP-ISH & eCCAP systems.
• Handle public enquiries and complaints professionally.

Skills

Interpersonal and communication skills

Microsoft Office applications proficiency

Team player

Organisational skills

Problem-solving skills

Education

Degree in Accountancy or Business Administration

Professional Accounting Qualification (ACCA or CA)

Job description

Join our dynamic Billing team as a Manager, where you will play a pivotal role in leading healthcare billing excellence whilst driving the transformative implementation of the National Billing System. This position offers the opportunity to shape billing processes, develop your team, making a direct impact on healthcare finance operations.In this role, you will be involved in the following areas:

Charging/ Billing Roles

• Administer the charging and billing rules in SAP-ISH & eCCAP systems to ensure compliance with established policies and procedures
• Maintain master records in SAP-ISH & eCCAP that control billing system configurations
• Ensure timely and accurate charging to patient accounts and oversee third-party payor claim submissions (e.g. CPF Board, private medical insurers, MCPS, etc.
• Represent BO-Billing in inter-department meetings and collaborate on issues affecting patient billing

Team Leadership and Supervision

• Lead a team of Billing staff to achieve departmental KPIs and operational targets
• Schedule work assignment and allocate resources for adequate coverage
• Set clear expectations, manage staff career development, and foster positive team culture

Customer Service

• Handle public enquiries and complaints efficiently, courteously and professionally
• Provide clear explanations for billing enquiries from patients and family members
• Escalate complex situations and collaborate with other departments for prompt service recovery and patient satisfaction

Purchased Services Management

• Oversee purchased services from external parties accurate and timely charging to patient bills
• Administer purchase and charging of specialised nursing non-stocked items consumed or used by the wards
• Conduct regular compliance audits

System Enhancement & Roll‑Outs, National Billing System (NBS)

• Represent BO-Billing in user requirement gathering and User Acceptance Testing for system enhancements
• Establish SOPs, and train staff for system implementations and new service roll-outs
• Support the implementation of NBS as the designated expert user and/or primary trainer
• Analyse, identify, and report gaps between existing business requirements and NBS functionalities and establish new SOPs and work instructions
• Represent BO-Billing in discussions with Synapxe, system vendors, and external stakeholders regarding billing and finance systems

Others

• Provide management decision support through data extraction, collation, and business analysis as required
• Ensure timely reporting to MOH, management and other stakeholders
• Facilitate external audits and respond to auditor requirement and queries

Job Requirements:

• Degree in Accountancy, Business Administration (major in Accountancy or Finance) or Professional Accounting Qualification (ACCA or CA) is preferred
• Minimum 5 years of experience in Accounting/ Finance field; 2 years of supervisory experience
• Prior experience in a healthcare setting will be an advantage
• Proficient in Microsoft Office applications (Word, Excel, Powerpoint)
• Ability to thrive in a dynamic, fast‑paced environment
• Strong interpersonal and communication skills with the ability to get stakeholder support
• Collaborative team player skilled in managing cross‑functional and institutional relationships
• Adept at navigating complex, ambiguous, and challenging situations
• Excellent organisation and prioritisation skills
• Systematic and able to work independently under tight deadlines