Manager/ Assistant Senior Manager, Operations Support

National University of Singapore; Singapore; On-site; SGD 100,000 - 160,000; Full time

Job summary

The National University of Singapore invites applications for a role that oversees the Digital Academy's day-to-day operations, including vendor and contract performance, training logistics, governance, compliance and stakeholder partnerships.

You will drive process improvements, operational excellence and risk management to support the delivery of DA programmes, manage procurement, resourcing, training content partners, and prepare reports for senior leadership.

Qualifications

• Bachelor's degree with relevant experience.
• Minimun 10 years of working experience, preferably in operations support.
• Strong knowledge of procurement processes, contract management, and relevant regulatory requirements.
• Proficiency in MS Office applications and procurement/ERP systems (e.g., SAP, Ariba, Coupa, or equivalent).
• Strong analytical and problem-solving abilities, with the ability to interpret data and support operational decisions.
• Effective stakeholder and vendor management skills, with the ability to communicate, influence, and manage service delivery.
• High level of attention to detail and organisational skills, with the ability to manage processes, timelines, and sensitive commercial matters professionally.

Responsibilities

• Oversee day-to-day operations of the Digital Academy, managing vendor and contract performance, training logistics, governance, compliance, and stakeholder partnerships.
• Drive process improvements, operational excellence, and risk management to support the effective delivery of DA programmes.
• Manage all administrative duties in DA including the preparation of presentations and reports involving compilation, analysis and evaluation of complex data which include planning, project tracking and analysis.
• Take an active role in identifying audit and governance risks, and managing such issues including escalation and resolution.
• Work collaboratively with team members and stakeholders.

Skills

Procurement & contract management

Vendor management

Stakeholder management

Analytical thinking

Process improvement

Communication

Education

Bachelor's degree

Tools

SAP

Ariba

Coupa

MS Office

Job description

The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore

Job Description

In this role, you will oversee the day-to-day operations of the Digital Academy (DA), managing vendor and contract performance, training logistics, governance, compliance, and stakeholder partnerships. You will drive process improvements, operational excellence, and risk management to support the effective delivery of DA programmes.

How you will make an impact

• Partner DA Operations team in the management of all aspects of the Digital Academy (DA)'s relationship with the Contractor including but not limited to KPIs, audit, compliance, governance, procurement, budgetary development and oversight, systems, resourcing, logistics and trainer management, and evolving current Standard Operating Procedures (SOP) across training logistics and make suitable recommendations for changes as part of the drive towards digital innovation.
• Responsible for day-to-day Vendor Management, Contract Management, Resourcing, Logistics, Training Content Partner Management, Marketing & Promotion activities for DA's courses.
• Develops, designs, reviews and implements effective operational policies, business processes, service journeys, process improvements and optimisation for DA.
• Manage all administrative duties in DA including the preparation of presentations and reports involving compilation, analysis and evaluation of complex data which include planning, project tracking and analysis.
• Take an active role in identifying audit and governance risks, and managing such issues including escalation and resolution.
• Work collaboratively with team members and stakeholders.

What Makes you Shine

• Bachelor's degree with relevant experience.
• Minimun 10 years of working experience, preferably in operations support.
• Strong knowledge of procurement processes, contract management, and relevant regulatory requirements.
• Proficiency in MS Office applications and procurement/ERP systems (e.g., SAP, Ariba, Coupa, or equivalent).
• Strong analytical and problem-solving abilities, with the ability to interpret data and support operational decisions.
• Effective stakeholder and vendor management skills, with the ability to communicate, influence, and manage service delivery.
• High level of attention to detail and organisational skills, with the ability to manage processes, timelines, and sensitive commercial matters professionally.