Manager/Assistant Manager, Service Policy and Leadership, ServiceSG, PSD

Public Service Division; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A government agency in Singapore is looking for an individual to enhance career development and talent management strategies within its workforce. You will lead programs to uplift service officers' capabilities, ensuring alignment with overarching government goals. Ideal candidates should possess strong analytical skills and the ability to work in a dynamic environment. This role is integral to fostering a culture of growth and excellence within the public service sector.

Benefits

Career growth opportunities

Supportive work environment

Impactful work for the community

Qualifications

• Motivated individual who can work independently and in teams.
• Comfortable with ambiguity and action-focused.
• Ability to explore new ideas and deliver outcomes.

Responsibilities

• Lead career development programs for service officers.
• Implement and evaluate talent management plans.
• Partner with stakeholders to enhance HR policies.

Skills

Analytical skills

Team collaboration

Problem-solving

Effective communication

Data analytics

Education

Relevant degree in Human Resources or related field

Job description

What the role is:

About ServiceSG: The Singapore Public Service wants to transform the service experience for citizens receiving public services. Our ambition is to transform the current citizen experience of public services, from one of having to navigate across different functional agencies to get things done, to an experience of the public service “knowing, understanding and interacting with me as One”. ServiceSG, a department within PSD, has been set up to champion integrated public service delivery. It works with different agencies across the public service to integrate over 600 services around key moments of life of citizens, and serve citizens in an integrated way, through a central omni-channel service delivery system comprising a digital platform (“LifeSG”), a network of physical ServiceSG centres and a central contact centre. ServiceSG is working to establish an integrated data, digital architecture and clear inter‑agency operational processes to drive the omni‑channel WOG service delivery. The Service Policy and Leadership team within ServiceSG helps to strengthen the development of the service functional domain by uplifting service policies and standards, implementing service leadership and workforce development programmes, operationalising IT tech‑enabling infrastructure across the whole of government and fostering a service excellence culture. You will get the opportunity to be involved in exciting initiatives to transform our citizens’ experiences.

What you will be working on:

Key Responsibilities: Reporting to the Assistant Director, your responsibilities will include, and are not limited to the following:

• Career Developer:
  • Lead the implementation of a range of career development programmes to uplift service officers’ capabilities and growth in the organisation.
  • Guide and support service officers’ understanding of their career development options and potential career pathways to achieve their career goals.
  • Review and evaluate the effectiveness of existing career development programmes and pathways, and recommend changes where needed.
  • Partner internal and external stakeholders to implement career development initiatives and resources, and to redesign jobs to facilitate career transition.
  • Use data and analytics to derive HR insights and propose appropriate course of action.
  • Drive the review and enhancement of HR policies, develop implementation roadmaps, and lead change‑management efforts to ensure effective communication and smooth adoption across the whole of government.
• Talent Management:
  • Understand how the organisation’s talent management strategy complements whole‑of‑government talent management strategy.
  • Develop and implement talent management plans, encompassing nomination, appointment, engagement, aligned with relevant frameworks and initiatives.
  • Identify leadership development trend and initiatives for the service workforce.
  • Partner training providers to curate L&D interventions and strategies that are aligned to service workforce needs.

What we are looking for:

We are looking for motivated and independent individuals who can work in a team setting, in a fast‑paced environment. You should be comfortable with ambiguity, be action‑focused, and be comfortable to explore new ideas and work them to deliver desired outcomes.

Key Competencies Required

• Service Workforce Capability Development: Develop the skills and knowledge of the service workforce through various methods of learning and good knowledge‑management practices. Identify HR trends and emerging workforce needs to inform new policy design.
• HR Business Partnering: Facilitate and recommend HR solutions based on the needs of agencies’ business priorities, perspectives and desired outcome. Anticipate potential concerns from Service Delivery officers on HR/Service policies and processes, and propose alternative solutions or customisation to address them.
• Service Strategy and Policy Planning: Develop and maintain service‑related policies, plans, schemes and activities to achieve outcomes in line with the service vision.
• Thinking Clearly and Making Sound Judgements: Strong analytical and critical thinking abilities. Able to work with ambiguity and loosely defined problem spaces and synthesise data points and ground realities to sense‑make, propose and implement sound and timely solutions with stakeholders in mind.
• Working Effectively with Stakeholders: Influence and get agencies to see beyond their individual agency’s missions, towards a collective purpose of seamless service delivery for the citizens. You must possess the ability to communicate effectively through written and oral presentation.
• Creative Thinking and Problem Solving: Contextualise and apply design methodologies and processes to uncover insights and tackle workforce‑related challenges. You would be required to demonstrate creativity in brainstorming solutions to complex issues.

About Public Service Division

The Public Service Division (PSD) stewards a trusted Singapore Public Service for a successful and vibrant Singapore. Our 4 key roles include:

• Developing a flourishing and diverse workforce by supporting our public officers’ continual growth of skills and creating meaningful careers.
• Developing a forward‑looking and inspiring community of leaders who are united, resilient, and anchored in public service values and ethos.
• Building future‑ready public sector organisations by steering and supporting transformation of our organisations and catalysing innovations for organisations to work more effectively.
• Driving good governance, values and excellence to safeguard the integrity and reputation of the Public Service and uphold the trust of citizens.

Why Join Us

When you join PSD, you become part of a community that learns together and cares for one another. We look out for your well‑being and partner you in your career growth. Being in the business of developing People and driving transformation makes our work deeply Purposeful. What you do will impact our public officers and agencies, and in turn make a difference to Singapore and Singaporeans.

If you share our passion in reimagining Possibilities and pushing boundaries to shape a first‑class Public Service, we welcome you to join us!

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The Singapore Public Service: Integrity, Service, Excellence |People, Our Pride | Service, Our Pledge | Integrity, Our Core | Excellence, Our Quest |