MANAGER

YU HUA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Singapore is seeking a skilled Operations Manager to oversee daily operations, manage staff, ensure high customer satisfaction, and maintain financial control. The ideal candidate will have experience in the industry and strong leadership capabilities. This role offers competitive compensation and the opportunity to work in a dynamic environment.

Qualifications

• Proven experience in a management role within the hospitality industry.
• Strong leadership skills to motivate and develop team members.
• Excellent communication skills and customer-centric approach.

Responsibilities

• Ensure smooth daily operations of restaurant/bar/café.
• Recruit, train, schedule, and supervise service staff.
• Maintain strong customer relationships and ensure guest satisfaction.
• Manage department budget and control operational costs.

Skills

Operations management

Staff training and supervision

Customer service excellence

Financial management

Job description

1. Operations Management

• Ensure smooth daily operations of restaurant/bar/café.
• Maintain high standards of food quality, presentation, and service.
• Monitor cleanliness, hygiene, and safety according to industry standards.
• Handle guest complaints and resolve issues promptly.

2. Staff Management

• Recruit, train, schedule, and supervise service staff.
• Conduct performance evaluations and coaching sessions.
• Ensure proper grooming and service etiquette among employees.
• Organize daily briefings and staff meetings.

3. Customer Service

• Maintain strong customer relationships and ensure guest satisfaction.
• Handle VIP guests and special requests.
• Monitor online reviews and feedback; implement improvements.

4. Financial & Cost Control

• Manage department budget and control operational costs.
• Monitor sales performance and implement strategies to increase revenue.
• Manage inventory, ordering, and stock levels efficiently.
• Reduce wastage and ensure proper portion control.