Manager

SERENITY GARDEN PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading beauty retail company in Singapore is looking for a Store Manager to oversee daily operations, lead a team of beauty consultants, and ensure exceptional customer experiences. The ideal candidate will manage inventory, drive sales performance, and maintain compliance with health regulations. This role offers the opportunity to work in a dynamic environment focused on beauty products and customer satisfaction.

Responsibilities

• Oversee all day-to-day store activities and ensure smooth operations.
• Supervise and support beauty consultants and service staff.
• Promote a welcoming and customer-focused environment.
• Manage stock levels and coordinate with suppliers.
• Monitor daily sales performance and achieve targets.
• Maintain accurate records for sales and inventory.

Job description

Key Responsibilities

Daily Store Operations

Oversee all day-to-day activities to ensure smooth and efficient store functioning.

Open and close the store according to company standards.

Monitor cleanliness, organization, and visual merchandising to maintain a premium brand image.

Ensure compliance with safety, sanitation, and regulatory standards specific to beauty products.

Team Leadership & Management

Supervise, schedule, and support beauty consultants, cashiers, and service staff.

Conduct daily briefings, assign tasks, and set productivity expectations.

Train new employees on customer service, product knowledge, and operational procedures.

Provide coaching, performance feedback, and disciplinary action when necessary.

Customer Experience

Promote a welcoming, professional, and customer-focused environment.

Resolve customer concerns or complaints promptly and professionally.

Oversee service quality for beauty treatments (if applicable).

Inventory & Product Management

Manage stock levels, replenish inventory, and coordinate with suppliers for timely deliveries.

Oversee product displays, promotions, and placement for optimal sales impact.

Conduct regular inventory audits and manage shrinkage prevention.

Sales & Financial Management

Monitor daily sales performance and work with the team to achieve targets.

Review sales reports, identify trends, and implement strategies to increase revenue.

Manage cash handling, POS operations, and reconciliation of daily sales.

Administrative & Compliance Duties

Maintain accurate records for sales, staffing, inventory, and expenses.

Ensure compliance with company policies, health regulations, and beauty industry standards.

Coordinate with upper management for reporting and strategic planning.