Manager

X-FITNESS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading fitness center in Singapore is seeking an Operations Manager to oversee daily operations, manage staff, and ensure high customer satisfaction. The ideal candidate will have a diploma in a relevant field and fitness certification, along with several years of managerial experience in the fitness or wellness industry. Strong skills in customer service, sales, and budget management are essential. This role offers a dynamic work environment focused on member engagement and community involvement.

Qualifications

• Diploma in sports management, business, or fitness-related fields.
• Fitness-related certification required (e.g., ACE, NASM).
• Several years in a managerial role, preferably in fitness.

Responsibilities

• Oversee day-to-day operations of the fitness center.
• Recruit, train, and manage fitness staff.
• Ensure high levels of customer satisfaction.

Skills

Operational Management

Staff Management

Customer Service Skills

Sales and Marketing Skills

Budget Management

Education

Diploma in a relevant field

Fitness Certification

Management Experience

Job description

Responsibilities

• Operational Management: Oversee day-to-day operations of the fitness center.
  Ensure equipment is well-maintained and facilities are clean and safe.
• Staff Management: Recruit, train, and manage fitness instructors, trainers, and support staff.
  Foster a positive and motivational work environment.
• Customer Service: Ensure high levels of customer satisfaction.
  Address member concerns and feedback promptly.
• Financial Management: Develop and manage budgets for the fitness center.
  Monitor and analyze financial performance, including membership revenue and expenses.
• Sales and Marketing: Develop and implement marketing strategies to attract new members.
  Drive membership sales and retention initiatives.
• Program Development: Implement fitness programs and classes.
  Stay updated on industry trends and incorporate new fitness offerings.
• Health and Safety Compliance: Ensure compliance with health and safety regulations.
  Implement and enforce policies related to member safety.
• Community Engagement: Build relationships with the local community to promote the fitness center.
  Organize and participate in community events.

Qualifications

• Education: Diploma in a relevant field such as sports management, business, or fitness-related disciplines.
• Fitness Certification: Often, a fitness-related certification is required (e.g., ACE, NASM, ACSM).
  Knowledge of fitness trends, nutrition, and wellness practices.
• Management Experience: Several years of experience in a managerial role, preferably in the fitness or wellness industry.
• Sales and Marketing Skills: Proven ability to drive membership sales and implement effective marketing strategies.
• Customer Service Skills: Strong interpersonal skills and a customer-centric mindset.
  Ability to create a positive and welcoming environment for members.
• Leadership Skills: Ability to lead and motivate a team of fitness professionals.
  Create a culture of accountability and excellence.
• Budget Management: Experience in developing and managing budgets.
  Financial acumen to analyze and interpret financial reports.
• Communication Skills: Effective communication skills for interacting with staff and members.
• Adaptability: Flexibility to adapt to the dynamic nature of the fitness industry.
  Ability to implement changes in response to industry trends or member feedback.