Manager

WE-TRUST RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Customer Service and Sales Professional to enhance customer experiences and drive sales. The role involves engaging with customers, recommending products, and training staff for improved teamwork. Candidates should possess strong sales skills and flexible availability for shifts, including nights and weekends. This position is ideal for individuals passionate about customer service and sales growth.

Qualifications

• Proven experience in customer service or related field.
• Strong understanding of customer needs.
• Demonstrated sales acumen and ability to achieve targets.

Responsibilities

• Engage with customers to assess needs and provide recommendations.
• Contribute to increasing sales by promoting products.
• Train and guide staff to enhance team capabilities.
• Work flexible hours including night shifts and weekends.

Skills

Customer service experience

Sales techniques

Interpersonal skills

Training or mentoring ability

Job description

Key Responsibilities

• Customer Interaction: Engage with customers to assess their needs and preferences. Provide personalized recommendations to enhance their experience.
• Sales Growth: Actively contribute to increasing sales by identifying opportunities and promoting products or services to both new and existing customers.
• Team Development: Train and guide staff effectively, enhancing the overall capabilities of the team. Foster a collaborative environment that encourages learning and development.
• Flexible Availability: Be available to work night shifts until midnight, as well as all weekends and public holidays. Flexibility for ad-hoc shifts is also required.
• Customer Base Management: Utilize your existing customer base to drive sales and foster relationships that benefit both the customers and the company.
• Experience: Proven experience in customer service or a related field, with a strong understanding of customer needs and sales techniques.
• Customer Service Skills: Excellent interpersonal skills with the ability to communicate effectively with customers and team members.
• Sales Acumen: Demonstrated ability to achieve sales targets and contribute positively to the company's revenue.
• Training Ability: Experience in training or mentoring staff is preferred, with a passion for developing others.